Each Café Lola location Manager must provide strategic direction for their restaurant. Managers must maintain operations as set forth below and must drive results through staff development, sales and profit maximization. The Manager must hire, train and develop Team Members and Leads that share our Café Lola values and culture. The Manager must convey this culture to his/her crew and be a leading team player who possesses exceptional work ethic and shows sincere dedication to Café Lola. The Manager must ensure that the restaurant is always delivering the ultimate guest experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Team Management:
Lead the team in personal image and professional behavior while always driving the company standard;
Be responsible for maintaining staffing levels within the restaurant and coordinating with the Director of Operations and the RH Marketing team to recruit potential Team Members, provide timely feedback on interviews to the Director of Operations, monitor the selection process, make all final hire and separation decisions for the restaurant and ensure proper procedures are followed in regard to hiring, promotions and separations;
Oversee the facilitation of the orientation and training process from start to finish and ensure the implementation of the Café Lola training program aligns with the standards of the company;
Evaluate and implement Team Member one-on-ones, oversee Team Member disciplinary actions, and keep track of all accrued points and notes to file for each Team Member
Create and/or approve Team Member schedules to ensure proper staffing levels for expected daily sales volumes, while taking Crewmember availability, payroll and overtime into account
Oversight of daily staffing levels and implementation of 'early outs' to maintain daily labor percentage set by Director of Operations
Promote a work hard, have fun environment while owning the performance, culture and motivation of the entire Team;
Implement Café Lola recognition program in the restaurant and foster an environment built on respect, recognition and reward
Ensure the restaurant environment is safe at all times for both Team Members and Guests
Daily Operations Oversight:
Execute a complete understanding of The Book of Lola while providing an elevated guest experience paired with a warm smile and industry leading service;
Ensure the highest quality, preparation and presentation of all restaurant food and beverage product
Adhere to all food and beverage menu matrix and training videos
Maintain an impeccable FOH and BOH environment ensuring all FOH and BOH areas are clean and tidy and all equipment, décor, signage, etc is maintained and well kept. Coordinate any repairs and maintenance needs with the Director of Operations
Utilize company-provided tools to coach, mentor and develop a high performing restaurant team;
Ensure effective communication of all company policies, product and service updates to all Team Members by posting updates to the onsite pre-shift board. Ensure all Team Members have read and are aware of all updates and have initialed pre-shift documents. Team Members must ALWAYS be knowledgeable and this responsibility directly falls upon the onsite Manager
Partner with Director of Operations to ensure proper company standards are met for risk, human resources, information technology and vendor management meet company standards
Ensure all restaurant areas are up to code and Southern Nevada Health Department Standards
Guest Focused:
Lead a guest focused team by driving the standards of making each guest the focus in all business decisions
Oversee guest recovery and management of customer complaints, refires, voids and comps
Act as the ambassador of the brand and build pride and commitment around company initiatives
Motivate the restaurant team to excel and deliver exceptional guest service while following the guest service steps
Actively seek feedback from both guests and crew to ensure that restaurant operations are guest focused
QUALIFICATIONS:
Minimum of High School Diploma or equivalent required, College degree preferred
Must be 21 years of age or older
Minimum of 4 plus years of previous food service, retail or restaurant management experience
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
Training experience a plus
Takes initiative
Has excellent verbal and written skills
Knowledge of Health Department Standards
Knowledge and skills in people management including recruiting and scheduling
Is a brand ambassador both in and outside of the restaurant
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.
Ability to lead, motivate, and empower the Café Lola Team Members to higher levels of performance
Ability to align crewmembers with Café Lola culture by balancing working hard and having fun
Ability to manage basic tasks, the restaurant's Team Members and fiscal operations
Ability to manage all public dealings in a professional manner
Ability to recognize problems and problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create plans, and convert plans into action
Ability to measure performance, subjectively and objectively
BENEFITS/PERKS:
Annual Paid Vacation - Up to ten (10) days per calendar year
Benefits/Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position
Equity Opportunity - Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration
Complimentary Team Member Meal & Drink while on Shift
50% Discount off any item at any time