COME JOIN US.:
Were always looking for talent that believes in having fun.
At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced.
Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.
Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.:
- Responsible for supervising F&B areas designated to this role and the overall daily management of a designated shift.
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Create effective and efficient schedules, meeting staffing objectives and achieving guest satisfaction.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department customer service goals.
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
- Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests.
- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
- Assist Food & Beverage Manager with administrative duties, as assigned.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be at least 21 years of age.
- Two years of Food and Beverage experience, Minimum one years previous supervisory experience required.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to write reports and business correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Must be proficient in Microsoft applications (Excel, Word, and Outlook).
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
This job has supervisory responsibilities.
- Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Manages work procedures and expedites workflow.
- Provides recommendation for employee performance (disciplining, coaching, and counseling).
CERTIFICATES, LICENSES, REGISTRATIONS
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must successfully complete New Mexico Alcohol Server Certification (NMAST).
- Food Handlers Certification and Mutuels License required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to.