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Patient Services Representative- West Nyack NY

Company: Optum

Location: US - New Jersey - Middletown

Category:

Posted: July 7, 2024

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group).
Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.
Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best.
Join a dynamic health care organization and discover the meaning behind Caring.
Connecting.
Growing together.
M ulti-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative to join our team.
Patient Services Representative is responsible for the completion of set processes and protocols.
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.
Supports the teams in meeting financial, clinical and service goals.

The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors.
The Patient Services Representative r eceives payments from patients, issues receipts and posts payment data.

Schedule:
Seven days a week, a 38 hour work week, consisting of four 10 hour shifts, between the hours of 6:
30 am to close ( approximately 9:
00 pm).
The schedule will be determined by the supervisor upon hire.

Location:
2 Centerock Road, West Nyack, NY 10994

Primary Responsibilities:

Adheres to standards of professionalism set by the Practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
Attends and participates in mandatory quarterly staff meetings or reads minutes
Completes Mandatory Education annually
Attends/participates in training/review classes and projects as assigned
Handles difficult situations and people with tact, professionalism and H.E.A.R.T
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates professionalism in attendance & punctuality.
Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Promotes a positive work attitude fostering teamwork and acceptance of management decisions
Supports peer to peer training initiative for new Patient Services employees
Assists co-workers whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner
Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session
Communicates with clinical staff to keep patient informed of appointment status
Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service
Verifies patient demographic and insurance information at time of visit.
Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart.
Scans current insurance card and photo identification into system
Provides, explains and reviews for accurate completion, all Registration forms, i.e.
Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required
Provides and explains the Authorization to Release Health Information to patient at their request
Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures
Invite patient's with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines
Provides After visit Summary in compliance with ACO guidelines
Prepares Batch Report daily to total and balance collections
Begins the check in process in EPM, Phreesia, and Siemens.
Act on notations in all systems and completes the auto-flow process successfully
Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures
Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered
Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons
Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e .
magazines, physician business cards, brochures, signage, etc
Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged.
May be required to set alarm
Actively demonstrates good oral and written communication skills with both internal and external customers
Demonstrates flexibility in schedule to meet patient and office needs
Works with a sense of urgency
Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More i.

Read the full job description and apply online on the recuiter's web-site

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Patient Services Representative- West Nyack NY

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