So, what's the role all about?
As a Business Operations Analyst, you will help increase the productivity of our sales force and revenue growth of the Americas Region.
You will implement data analytics of our current sales practices and performance, with a focus on identifying, developing and implementing operational improvements to drive results.
How will you make an impact?
Collect, analyze, and report vast volumes of sales and operational data from various internal systems including amongst others our BI platform, Salesforce.com, Order Admin Systems, and ERP
Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level, to drive efficiency and improvements in our business operations
Present insightful business insights on an on-going basis to the regional management team, operational improvement areas, and enforce implementation across sale
Extensive strategic thinking, planning, implementation and enforcement of business improvement initiatives between sales, presales, services, product, legal and finance.
Involvement in developing, tracking and monitoring regional sales-related KPIs such as pipeline generation, pipeline growth and development, and sales team's productivity to improve internal processes
Partner with sales management and sales executives in supporting day to day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
Evaluate internal and external economic conditions to assist in the development and evaluation of the sales forecast, and constant improvement of go-to-market plans
Have a strong perspective on both the evolution and future direction of our industry as well as be a great communicator and innovator who is highly self-motivated
Have you got what it takes?
2 years of experience preparing complex operational and business analysis experience- preferably sales operations experience
Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements
Experience in a top-tier consulting firm is highly desirable
Experience in a global technology company; Enterprise software company experience is strongly preferred
Excellent data management and analysis capabilities
Excellent presentation and communication skills
You will have an advantage if you also have:
Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
Experience/knowledge selling a full suite of SaaS products.
A BS in Computer Science, Finance, Business Administration, Accounting, or other business related field required, MBA (preferred)
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are pssionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID:
3851Reporting into:
VP of Business Operations
Role Type:
Individual Contributor
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity