Cisco Network Manager

This role will initially require substantial travel to a major customer near Edison, NJ. Other than driving travel to the customer site, the remaining time will be considered remote.

Who We Are:

Park Place Technologies isa global data center and networking optimization firm. Powered by the worlds largest on-the-ground engineering team, a robust group of advanced engineers and our fully staffed, 24x7x365 Enterprise Operations Center, we offer a robust portfolio of IT solutions to optimize networking and data center Uptime and performance. As the industry leader, our 2500 Park Place Associates provide support to 21,000+ customers in more than 154+ countries. We are proud to service 90% of Fortune 500 companies and 40% of Forbes 100 clients.

Our companys strength and success are a credit to our Associates, and Park Place Life is how we communicate and deliver our culture internally. We have been awarded as a NorthCoast 99 Best Workplace winner for 10 consecutive years in recognition of our employee commitment. Park Place Life is about collaboration, responsiveness, diversity, and integrity, and represents everything that makes our company great and our culture unique.

Top Rated Benefits We Offer:

• We cover 100% of your Healthcare benefits!
• Flexible Vacation to promote work-life balance.
• 12 weeks of Paid Maternity Leave
• Profit Sharing
• 401K matching contributions and earnings are always 100% vested.
• Plus, much more!!!

Position Overview:

The Cisco Network Manager will serve in the capacity as a Technical Account Delivery Manager (TADM) in support of a major New Jersey client. This individual will work in the most efficient way to utilize Park Place products and services and incorporating them into the client's Data Center. This will include involvement in defining statement of work (SOW) agreements, onboarding oversight, environment optimization, service delivery performance & improvements, operational documentation, and corrective actions. The Technical Account Delivery Manager role will be the primary point of contact between the Customer and Park Place.

What youll be doing:

• Partnering with Sales, Presales and Customers for input to the SOW, edits and finalization to ensure Solution Delivery outcomes are understood and achievable. This includes defining milestones, success criteria, hypercare defined activities, etc.
• Development of scorecard for services.
• Defining the specific Hypercare activities to ensure a quality-based handover from onboarding to Managed Services teams are completed effectively.
• Based on site with the customer during onboarding and Hypercare phases of the contract supporting both the customer and the managed services teams.
• Daily account monitoring.
• Weekly / monthly technical operation report production including trends.
• Monthly technical trending report production with treatment / advisory outputs.
• Quarterly technical business reviews.
• Technical best practice advice and recommendations.
• Root cause and incident management reviews.
• Reviewing environment configurations, documenting optimization opportunities, and driving implementation following appropriate change control processes.
• Creating, editing and providing updated account documentation.
• Monitoring and reporting financial performance to SOW and driving improvements to critical measurements.
• Leading Service Improvement Activities (SIP), RCA/PIR and action item completion through Customer and PPT resources.
• Ownership of the change control process governance.
• Any other tasks and activities pursuant to the role.

What were looking for:

• 8+ years experience in a Network Infrastructure role with experience Cisco, Palo Alto and Fortinet FWs as it relates to a GPC migration.
• Strong background in IT Operations Best Practices and Metrics Management.
• Must have experience creating and monitoring performance against Statements of Work.
• Experience of working with sales / pre-sales.
• Experience of technical report production using industry standard tools.
• Experience and understanding of Client IT operational processes and procedures.
• Proven ability to work on several projects simultaneously and under tight schedules.
• Must be able to prioritize own workload and use own initiative in the absence of supervision.
• Advanced MS Office Skills.

Education:

• Bachelor Degree is highly preferred.

Travel:

• Up to 50-70% Onsite support @ Customer location/s during Onboarding and Hypercare engagements.
• Domestic and International travel may be required.

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to . @parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies