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Company:
Paradigm Oral Health
Posted: June 29, 2024
Job Summary:
The Helpdesk Support Specialist Level II will provide IT help desk support to internal end users remotely with some occasional on-site possible. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service.
Role and Responsibilities:
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Resolve support tickets
- Install and configure hardware and software
- Provide occasional on-site support to end users in your region
- User account management onboarding and offboarding
- Support an environment that includes Azure AD, Windows, AD, Windows, Android, Mac OS, and IOS devices
- Troubleshoot and basic configuration of networking hardware (routers, switches, APs)
- Microsoft 365 administration and management
- VoIP system configuration and troubleshooting
- Create documentation for internal IT, and for end user training
Required Skills/Abilities:?
- Technically capable and a self-starter, ability to self-teach
- Strong organizational and customer service skills
- Innovative and creative approach to problem solving
- Proficient in multitasking and prioritization
- Attention to detail
- Ability and willingness to work in a collaborative team environment
- May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary
- Solid understanding of computers, networks, software, and VoIP systems
- Experience with Microsoft 365, Active Directory, and Microsoft server and workstation applications
- Experience with Meraki, Fortinet, Sonicwall, and Unifi devices
Education and Experience:
- Bachelors Degree preferred
- Three+ years of tech support experience required
- Experience with Dental technology and supporting Dental practices preferred
PI4e06794dc446-26***
Read the full job description and apply online on the recuiter's web-site
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