This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Follett Learning
Posted: May 8, 2024
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Serves as primary technical support liaison between company and customer.
Keeps customer informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other support and quality assurance areas.
Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures.
Conveys customer feedback to Technical Support Team Lead.
Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements.
Participates in internal projects as required.
Qualifications:
Strong interpersonal communication skills and telephone etiquette
Strong business/technical verbal and written communication skills
Experience in a call center environment
Excellent problem solving skills
Ability to analyze issues and use sound judgement
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of XML and Jasper reports.
Experience with relational databases
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years with a Student Information System
Experience with ticketing systems for incident tracking, documentation
Continual process Improvement mindset
3-5 years of experience preferred
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Serves as primary technical support liaison between company and customer.
Keeps customer informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other support and quality assurance areas.
Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures.
Conveys customer feedback to Technical Support Team Lead.
Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements.
Participates in internal projects as required.
Qualifications:
Strong interpersonal communication skills and telephone etiquette
Strong business/technical verbal and written communication skills
Experience in a call center environment
Excellent problem solving skills
Ability to analyze issues and use sound judgement
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of XML and Jasper reports.
Experience with relational databases
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years with a Student Information System
Experience with ticketing systems for incident tracking, documentation
Continual process Improvement mindset
3-5 years of experience preferred
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Travel Nurse RN - Telemetry 2 547 per week
Company:
Nationwide Therapy Group
Posted: June 29, 2024
Nationwide Therapy Group is seeking a travel nurse RN Telemetry for a travel nursing job in Winston Salem, North Carolina. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 48 hours per week • Shift: 12 hours, days • Employment Type: Travel NTG is
read more...
Travel Nurse RN - Telemetry - Paying up to $1 770/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel Telemetry RNs in Goldsboro, North Carolina paying up to $1,770/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your
read more...
Travel Physical Therapist 1 920 per week
Company:
Fusion Medical Staffing Therapy
Posted: June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Wadesboro, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:
read more...
CDL A OTR Team Truck Drivers - Up To $0.97 CPM Split - Home Weekly - Greenville SC
Company:
PALMETTO STATE TRANSPORTATION LLC
Posted: May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily
read more...
Travel Nurse RN - Telemetry - Paying up to $1 872/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel Telemetry RNs in Sylva, North Carolina paying up to $1,872/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your
read more...
Travel Interventional Radiology Technologist 2 702 per week
Company:
Nurses First Solutions
Posted: June 29, 2024
Nurses First Solutions is seeking a travel Interventional Radiology Technologist for a travel job in Winston Salem, North Carolina. & Requirements • Specialty: Interventional Radiology Technologist • Discipline: Allied Health Professional • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per
read more...
CDL A OTR Team Truck Drivers - Up To $0.97 CPM Split - Home Weekly - Greenville SC
Company:
PALMETTO STATE TRANSPORTATION LLC
Posted: May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily
read more...
CDL A OTR Team Truck Drivers - Up To $0.97 CPM Split - Home Weekly - Greenville SC
Company:
PALMETTO STATE TRANSPORTATION LLC
Posted: May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily
read more...
Travel Physical Therapist 1 816 per week
Company:
Fusion Medical Staffing Therapy
Posted: June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Reidsville, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:
read more...
Travel Nurse RN - PCU - Progressive Care Unit - Paying up to $1 936/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel PCU - Progressive Care Unit RNs in Monroe, North Carolina paying up to $1,936/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile -
read more...
Travel Nurse RN - ICU - Intensive Care Unit - Paying up to $2 053/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel ICU - Intensive Care Unit RNs in Pinehurst, North Carolina paying up to $2,053/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile -
read more...
Travel Nurse RN - Telemetry 1 830 per week
Company:
TotalMed Staffing
Posted: June 29, 2024
TotalMed Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Kinston, North Carolina. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel We are seeking a
read more...
Travel Physical Therapist 2 264 per week
Company:
Fusion Medical Staffing Therapy
Posted: June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Pinehurst, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 08/05/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:
read more...
Travel Nurse RN - ED - Emergency Department 2 009 per week
Company:
RNnetwork
Posted: June 29, 2024
RNnetwork is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Rocky Mount, North Carolina. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 07/08/2024 • Duration: 13 weeks • 40 hours per week • Shift: 12 hours, days • Employment
read more...
Travel MRI Technologist 2 632 per week
Company:
Access Healthcare
Posted: June 29, 2024
Access Healthcare is seeking a travel MRI Technologist for a travel job in Greensboro, North Carolina. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 07/23/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, nights • Employment Type:
read more...
Travel Nurse RN - PCU - Progressive Care Unit 1 743 per week
Company:
Triage Staffing
Posted: June 29, 2024
Triage Staffing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Hickory, North Carolina. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment
read more...
Travel Interventional Radiology Technologist 2 530 per week
Company:
Tact Staff
Posted: June 29, 2024
Tact Staff is seeking a travel Interventional Radiology Technologist for a travel job in Winston-Salem, North Carolina. & Requirements • Specialty: • Interventional Radiology Technologist • Discipline: • Allied Health Professional • Start Date: • 07/22/2024 • Duration: • 13 weeks • 40 hours per week
read more...
Travel Physical Therapist 2 460 per week
Company:
Core Medical Group
Posted: June 29, 2024
Core Medical Group is seeking a travel Physical Therapist for a travel job in Pinehurst, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 08/05/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Client in NC
read more...
Travel Speech Language Pathologist - Paying up to $1 806/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel Speech Language Pathologist Therapys in Warsaw, North Carolina paying up to $1,806/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a
read more...
CDL A OTR Team Truck Drivers - Up To $0.97 CPM Split - Home Weekly - Greenville SC
Company:
PALMETTO STATE TRANSPORTATION LLC
Posted: May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily
read more...
Travel Nurse RN - Med Surg / Telemetry 1 983 per week
Company:
TRS Healthcare
Posted: June 29, 2024
TRS Healthcare is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Greenville, North Carolina. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel
read more...
Travel Radiology Technologist 2 045 per week
Company:
LeaderStat
Posted: June 29, 2024
LeaderStat is seeking a travel Radiology Technologist for a travel job in Chapel Hill, North Carolina. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 12 hours • Employment Type: Travel
read more...
Travel Physical Therapist 1 815 per week
Company:
Prime HealthCare Staffing
Posted: June 29, 2024
Prime HealthCare Staffing is seeking a travel Physical Therapist for a travel job in Greensboro, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel
read more...
Travel Nurse RN - Telemetry - Paying up to $1 840/week
Company:
Vivian Health
Posted: June 29, 2024
Vivian is looking for Travel Telemetry RNs in Whiteville, North Carolina paying up to $1,840/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your
read more...
CDL A OTR Truck Drivers - Up To $0.72 CPM - Home Weekly - Greenville SC
Company:
PALMETTO STATE TRANSPORTATION LLC
Posted: May 1, 2024
Palmetto State Transportation is now hiring CDL A Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.72 CPM With HAZMAT • Up to $0.60 CPM Without HAZMAT • $1,600 Weekly Average + Benefits & Good Home Time • Drivers average
read more...
Travel Nurse RN - PACU - Post Anesthesia Care 1 386 per week
Company:
Access Healthcare
Posted: June 29, 2024
Access Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Mooresville, North Carolina. & Requirements • Specialty: PACU - Post Anesthesia Care • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days •
read more...
Travel Nurse RN - CVICU 3 313 per week
Company:
HealthTrust Workforce Solutions HCA
Posted: June 29, 2024
HealthTrust Workforce Solutions HCA is seeking a travel nurse RN CVICU for a travel nursing job in Asheville, North Carolina. & Requirements • Specialty: CVICU • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 48 hours per week • Shift: 12 hours, nights • Employment Type: Travel About
read more...