LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.
This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217
Current Schedule: 1:30 PM -9:30 PM
Subject to change depending on the needs of the business
Team Lead Responsibilities
+ Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling
+ Handle routine tasks and customer problems and escalate unusual or high priority items.
+ Prepare reports for management, including shift reports, incident reports, maintenance reports
+ Ensure that all employees adhere to company policies and procedures
+ Train new employees on proper operational procedures and safety protocols
+ Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary
+ Maintain a clean, safe, and organized work environment
+ Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary
+ Order supplies and manage inventory levels
+ Process payments, handle cash transactions, and follow all cash management procedures
+ Assist in the implementation of corporate-led marketing strategies to increase sales
+ Track employee attendance and performance metrics
+ Ensure company goals are being met for volume and quality production and taking corrective action when necessary
+ Other duties as assigned
What we are looking for:
+ 2+ years of face-to-face customer service experience
+ 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment
+ Computer and tech savvy
+ Handy and able to troubleshoot issues
+ Creative problem solving
+ Willing to learn and understand how to run a laundromat
Clothing Care Associate Work Environment:
+ You'll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.
+ Fast-pace environment where you're constantly challenged to exceed your own performance goals
Clothing Care Associate Requirements:
+ Laundry can get heavy, so you need to be able to lift 30-50 pounds
+ Not afraid of going above-and-beyond when needed
+ Driven by quality and accuracy
+ Dependable and passionate about your work
Clothing Care Associate Pay & Perks:
+ Starting rate starting at $17.50 per hour
+ FREE Telehealth program for all employees and their dependents (regardless of tenure)
+ Medical, Dental, and Vision options
+ Immediate 401k eligibility
+ Employee Assistance Program
+ Weekly pay every Friday
+ Discounted Laundry Services and one free wash cycle per week
+ Consistent work schedules
LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.