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Company:
Abstrakt Marketing Group
Posted: June 30, 2024
JOB DESCRIPTION
Reporting to a Vice President or Director, the Partner Success Manager plays a pivotal role in bridging the relationship between our company and our business partners. This position focuses on maximizing partner engagement and success through strategic oversight and hands-on management. The ideal candidate will be adept at understanding partner needs, managing their expectations, and delivering outstanding service to enhance partner satisfaction and retention.
JOB RESPONSIBILITIESIn your role as Partner Success Manager, you will be part of our success and measured by your ability to excel in the following key areas:CLIENT PERFORMANCE AND RETENTION:
ACCOUNTS RECEIVABLE:
Abstrakt Marketing Group is an organization that measures success by that of our clients AND employees. Our company was built on the belief that ideas alone are not enough to bring life to a company - but action is. Each member of our team has an impact on our projects and everyone's personality is as bold and unique as the designs, content and scripts we produce and carry out each day. We are an Inc. 5000 Fastest Growing Company and invest in our employees both professionally and personally. We've experienced sustained, rapid growth and our employees have seen significant opportunity with 38% of our team promoted or progressed in the last year alone!
Our team of hard-playing, hard-working individuals consists of designers, copywriters, editors, account managers, strategists, musicians, salespeople, quality control managers, social media managers, administrative masterminds, entrepreneurs, and unintentional comedians. We use our diverse backgrounds and skills to master the Art of Business Growth while always setting our sights ahead on continued improvement.
Reporting to a Vice President or Director, the Partner Success Manager plays a pivotal role in bridging the relationship between our company and our business partners. This position focuses on maximizing partner engagement and success through strategic oversight and hands-on management. The ideal candidate will be adept at understanding partner needs, managing their expectations, and delivering outstanding service to enhance partner satisfaction and retention.
JOB RESPONSIBILITIESIn your role as Partner Success Manager, you will be part of our success and measured by your ability to excel in the following key areas:CLIENT PERFORMANCE AND RETENTION:
- Maintain a minimum of 90% to fulfillment of team's lead generation goals
- Maintain a minimum of month-to-month partner retention
- Ensure all clients are implemented properly and set up for success
- 100% ownership of client satisfaction
- Holds and documents monthly results meetings within 24 hours with a minimum of 90% or higher of client base
- Do quality assurance on calls each day
- Ensure all customer service issues are handled in a timely manner and maintain consistent communication with clients
- Provide daily coaching/training to Sales Development Representatives and Partner Account Managers to achieve metric performance goals
- Manage allocations/assignments for each team member and make sure accounts are assigned in a timely manner
- Make sure each role officer is performing the duties of their role to the best of their ability
- Manage PTO for all team members and ensure daily schedules are updated accordingly
- Enforce all policies listed in the AMG Employee Handbook
- Communicate with HR on corrective action and behavioral issues
- Know all client, people and compensation details
ACCOUNTS RECEIVABLE:
- Ownership of collecting all accounts receivable
- Ensures all billing is signed off on time for the accounting department
- Ensure proper daily communication with team to create cohesive relationships that meet and exceed goals
- Handle all corrective action, PTO management, and adherence to workforce management policies and procedures
- Attend all company events and encourage team to do the same
- Familiarity with sales processes and sales pipeline management
- Ability to always maintain a positive and upbeat attitude
- An unfailing can-do personality and a desire to learn new things
- Exceptional written and verbal communication skills
- Strong work ethic and proven track record for high attendance
- Ability to work in a self-directed, fast-paced entrepreneurial environment
- High degree of flexibility to enable taking advantage of developing or changing market conditions
- Excellent organizational skills with a high sense of urgency and attentive to detail
- Must work well in a team environment and maintain adherence to all company policies and procedures
- University degree or college diploma in business or a related field
- 1+ year(s) of outbound calling or lead generation experience
- 2+ years of previous Sales Management experience
- 2+ years of leadership experience or training/coaching high performing employees
- Highly proficient computer skills including email, MS Word, Excel, PowerPoint
Abstrakt Marketing Group is an organization that measures success by that of our clients AND employees. Our company was built on the belief that ideas alone are not enough to bring life to a company - but action is. Each member of our team has an impact on our projects and everyone's personality is as bold and unique as the designs, content and scripts we produce and carry out each day. We are an Inc. 5000 Fastest Growing Company and invest in our employees both professionally and personally. We've experienced sustained, rapid growth and our employees have seen significant opportunity with 38% of our team promoted or progressed in the last year alone!
Our team of hard-playing, hard-working individuals consists of designers, copywriters, editors, account managers, strategists, musicians, salespeople, quality control managers, social media managers, administrative masterminds, entrepreneurs, and unintentional comedians. We use our diverse backgrounds and skills to master the Art of Business Growth while always setting our sights ahead on continued improvement.
Read the full job description and apply online on the recuiter's web-site
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