Product Operations Manager

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics.
At Inovalon, we believe that when our customers are successful in their missions, healthcare improves.
Therefore, we focus on empowering them with data-driven solutions.
And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs.
Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Location:
Hybrid.
This position will require onsite presence two times a week (beween Mon-Wed) in our Minneapolis, MN office.

Overview:
The Product Operations Manager combines operational responsibility and project management discipline to drive business operations.
This role will work closely with Product Leadership, Execution and Development, Client Services, Technology and Engineering, RUN Team, areas to drive the successful delivery of client contractual obligations and track performance metrics against overall corporate objectives, client, product, and team goals.

Duties and Responsibilities:

Lead the tracking of key performance metrics, contractual obligations, billing, etc.
to ensure end to end accountability for the successful operation of Premier Team and Inovalon's delivery of services;
Establish and maintain positive relationships with key stakeholders, management and external partners;
Identify key issues, gaps or problems and owns resolution, continuously improves the operation from both quality and cost perspectives;
Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
Oversee assigned operational projects;
Drive key work products, in addition to the successful running of the operation, include process flows, procedures, tools, job descriptions, forecasting work and staffing needs, etc.;
Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
Contribute to executive level reporting to support leadership decisions; - Lead and/or participate in key Premier Client Team operational improvements such as productivity improvement, activity reporting, dashboard management and process/technology; and
Serve as high-level resources for management of assigned Product and Operational areas.
Maintain compliance with Inovalon's policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

Minimum of 5 years of Healthcare operational experience;
Experience with Medicare or Medicaid preferred;
Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
Effective verbal and written communications skills with an ability to interact at any level;
Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, procedures, spreadsheets, modeling, etc.;
Detail oriented and a preference for being held accountable for results;
Analytical skills with an interest and aptitude for understanding both business and technical aspects of the business;
Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
Strong knowledge of Microsoft Office products including Access and Visio; and
Superior problem-solving, analytical and critical thinking skills;

Education:

Bachelor's Degree or equivalent experience required; and
MBA/Master's Degree preferred.

Physical Demands and Work Environment:

Sedentary work (i.e.
sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$71,800-$95,000 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description.
If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.
Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success.
Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve.
We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting.
We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors.
It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link
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