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Administrative Assistant II

Location: US - Michigan - Hamtramck

Category: Administration

Posted: June 30, 2024

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

Under the general supervision of the Manager and the Faculty, the Administrative Assistant will provide administrative support to ensure efficient operation of the office.

Essential Duties and Responsibilities:

Provides highly proficient administrative support for leadership by performing complex typing duties such as editing correspondence, which may include technical or (medical/legal) terminology.
Assists with special projects as assigned; assists in planning, coordinating, and implementing assigned programs and events; assists in monitoring assigned programs.
Assists with recommending improvements in workflow, procedure, and use of equipment and forms; implements improvements as approved; develops and revises office forms and report formats as required.
Receives office visitors, answers telephones, screens calls, takes messages, answers general inquiries concerning the activities and operation of the office, and refers questions to the appropriate personnel.
Supports the administrative business functions of the department by maintaining office supplies, organizing the faculty evaluation process, verifying student/resident/fellow rotations, scheduling the use of classrooms, department facilities, or meeting rooms, develops and maintaining departmental schedules and calendars.
Initiates follow-up procedures regarding pending matters, routes correspondence identifies and resolves day-to-day operational problems, and responds to routine inquiries for data and information.
Maintains calendar, schedules appointments, and arranges meetings and conferences.
Participates in collecting and compiling information from various sources on specialized topics related to assigned programs; participates in preparing reports, PowerPoint presentations, and various other documents.
Triages patient calls
Sorts faculty mail
Assists with the collection of credentials and other required materials
Assists faculty with CV maintenance
Assists students/residents/fellows by providing clinical rotation information and schedules as needed
Remains current by attending professional development courses, software training classes, and courses and/or training sessions as directed by the WH
Supports the department by performing all other duties as assigned

Education, Licensure/Certification, and Training Required for the Job:

High school degree or GED
4+ years of progressive clerical or secretarial experience, preferably in a healthcare environment

Skills and Abilities Required:

Ability to type at least 55 wpm, working knowledge of Microsoft Office suite
Ability to operate standard office equipment
Excellent oral and written communication skills with ability to develop strong interpersonal relationships and provide high-level consumer service
Outstanding organizational skills, including strong planning skills with the ability to prioritize and plan work activities.
This is the level II position within the Administrative Assistant series, where I perform the full range of responsible and difficult clerical and secretarial duties of a general and specialized nature with only general instruction or assistance. Positions at this level are distinguished from those at the Administrative Assistant I level by the performance of the full range of duties as assigned, working mostly independently, applying well-developed secretarial and office support knowledge, and exercising judgment and initiative.

Safety Requirements:

Compliance with Departmental Health and Safety policies and procedures.
Mandatory Flu shot annually (based on department guidelines.)

Working Conditions/Schedules:

20-hour work week, 4 hours a day, Monday - Friday. Additional hours may be required, depending on the department's business needs.

Wayne Health is an EEO/AA/Veteran/Disability Employer

Read the full job description and apply online on the recuiter's web-site

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Administrative Assistant II

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