SUMMARY
Handmade happiness starts with you! The Inventory Coordinator's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Inventory Coordinators drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Inventory Coordinators will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by accurately processing freight and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Inventory Coordinator will find success in their role!
JOB DUTIES
HEARTS
• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
HANDS
• Performs on-hand counts of physical inventory throughout the back room and sales floor to ensure all inventory is accounted for.
• Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged. Required to enter and exit truck bed to remove freight. Unloads freight from the truck and sorts it according to company procedures. Lift boxes from truck and receiving area, place, and arrange items on shelves and racks.
• Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary.
• Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area.
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• Maintain accurate inventory levels including top stock throughout the store.
• May process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
MINDS
• Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink.
• Merchandises product in a way that catches the customer's attention and promotes sales.
• Complete POG setup and ensure accuracy of planograms throughout the store.
• Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store.
INSPIRE
• Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor.
• Communicates freight plan to other team members and promotes whole store participation in the movement of freight.
• Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage.
• Monitors team member work practices and provides guidance on receiving/stocking store policies.
PHYSICAL REQUIREMENTS
• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).
EXPECTED AVAILABILITY
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.
Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.
EDUCATION & EXPERIENCE
Education Minimum: High School Diploma or equivalent
Experience Minimum: 1+ years of experience in a customer-centric environment
Experience Preferred: 2-3+ years of retail experience
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This position will be located at:
4107 Telegraph Rd Bloomfield Hills, MI 48302-2037
Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• Tuition Reimbursement
• Team Member Discount
For more details on benefits and eligibility requirements, or visit
JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.