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Company:
Keystone Fire and Security
Category:
Customer Services
Posted: June 28, 2024
How we elevate YOUR career:
Joining Keystone comes with perks to support you in your personal and professional journey. We offer a variety of benefits to all of our employees:
- This is a hybrid position - 3 days in the office
- Medical, Dental, and Vision Coverage
- Paid Time Off and Holidays
- Competitive Pay
- 401K Match
- Quarterly Bonuses
- Company Computer
A day in the life of a Customer Service Dispatcher can look like this:
- Coordinate and schedule all open work (work orders) by assigning technicians to complete work.
- Maintain technician's schedules.
- Coordinate territories to maximize technician's efficiency.
- Schedule all Service Technician's and customer follow-up.
- Promptly follow up on questions and problems.
Requirements:
- High School Diploma or Equivalent
- 3-5 years of related experience
- Regular and Timely Attendance
- Ability to work independently with limited supervision.
- Advanced proficiency in Microsoft Office, including Excel and Outlook
- Demonstrate problem-solving skills.
- Good communication skills (written and verbal). Able to interact with all levels being served.
- Represent the company in a professional, credible manner in speech, written communications and appearance.
- Able to adapt behavior to different people and situations. Be flexible by adjusting interpersonal approaches appropriate to the manager/employee.
Associated topics: call center associate, client, customer service, internship, phone, platform support, product support, representante de servicio al cliente, support, system support
Read the full job description and apply online on the recuiter's web-site
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