Desktop Support Specialist II

Job ID Number

R2966Employment Type

Full timeWorksite Flexibility

OnsiteJob Summary

As a Desktop Support Technician you will perform a variety of general support tasks within an established IT infrastructure.

We are looking for a Desktop Support Analyst. This position will be full-time and on-site. This will be 6-12 months with probable extension.

Duties and Responsibilities:

Possess knowledge of Windows 7/10, Active Directory, WiFi, IP Networks, Mobile Apps, and MS Office

Demonstrate being a highly motivated and dedicated team player though also capable of working independently

Possess a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards

Exhibit foundational knowledge of ITIL and practical experience with ITSM processes and tools

Understand web-based solutions that support a sales environment, including CRM systems

Maintain an interest in supporting continuous process improvement

Prove to be naturally flexible, professional, and personable and able to take ownership through to 'resolution"

Qualifications

Required:

Bachelor's degree in a computer-related field plus minimum 2 years of experience installing and maintaining PC hardware and software in an office environment OR Associate degree in a computer-related field plus minimum 4 years of experience installing and maintaining PC hardware and software in an office environment OR Minimum 5 years of experience installing and maintaining PC hardware and software in an office environment

Experience providing desktop and network support in an office environment using an analytical approach to troubleshooting hardware and software problems

Ability to work effectively with a wide variety of technical and non-technical associates in a team environment

Solid experience with use of ServiceNow ticketing system tool

Ability to follow standards and procedures, including documentation of processes

Excellent organizational skills and attention to detail

Ability to travel 5%

IT industry-recognized certifications from CompTia, Microsoft, Cisco, or others

Experience in/with: Leading or managing IT projects and Teaching or training

Extensive knowledge of Microsoft Windows operating systems and Microsoft Office Suite, and/or experience troubleshooting hardware and software problems within domain environments, TCP/IP, Printers, Office 365, and wireless networks

Physical Demands:

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.