ServiceNow SME SAMPro/HAMPro

ServiceNow SME (SAMPro/HAMPro)

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI is looking for a ServiceNow Architecture.

All work activities will be performed remotely unless the government requires the contractor to perform work onsite in the HQ Region.

SELECTED RESPONSIBILITIES

Perform development, configuration activities and administration of the ServiceNow environment
• Implement, monitor and manage integrations between third-party applications and ServiceNow
• Define technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practices
• Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Products, particularly as it relates to hardware and software asset management
• Contribute to the continual improvement of delivery of processes and maturity of the ITAM practice
• Develop applications on the platform leveraging core ITSM tables, scripts, rules, workflows, data imports and transformations, etc.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives
• Demonstrate solid insights in designing ServiceNow solutions
• Ensure instance health by working with technical teams to reduce technical debt and align to ServiceNow leading practices
• Demonstrate experience working with workflows in key areas of the ServiceNow platform
• Understanding and experience with driving process optimization using automation
• Ability to produce a functional design document to match needed customer requirements
• Create and maintain design specifications, architectural diagram, process diagrams to support and communicate changes to the ServiceNow platform
• Responsible for defining technical evaluation criteria for product and technology approaches to ensure all architectural solutions result in coherent system design
• Provide expert knowledge to ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps and practices.
• Development and support activities surrounding the ServiceNow platform.

QUALIFICATIONS

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience
• Five to seven years of experience in service delivery and a strong understanding of ServiceNow development best practices
• Skill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods:
• • Experience with ServiceNow integration with 3rd party software and applications
  • Experience with custom application development, developing and implementing API's and knowledge of SDLC and Agile delivery
  • Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience
  • Excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
  • Experience with domain separation and system/process automation (orchestration)
  • Experience developing in JavaScript frameworks
  • High level of interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organization
  • ServiceNow System Administrator, Implementation Specialist or Platform Architect certification.
  • Experience with Configuration Management Databases and associated improvement initiatives.
  • HAM Pro experience and / or knowledge

Qualifications

Location: Remote

Physical Requirements: N/A

US Citizenship Required

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenie
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal develo
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employe
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness optio

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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