Community Health Worker

The Role
This is a unique opportunity to directly connect with patients on the barriers most affecting their ability to engage in the care they need, and subsequently work to find solutions that positively impact their quality of life. We are looking for individuals who are:
Dedicated to serving at risk populations most in need of additional supports
Creative problem solvers
Enthusiastic about working in a fast paced and developing market
Working within an interdisciplinary care team, the Community Health Worker is responsible for proactively engaging patients identified as high-risk and implementing targeted interventions to address social needs and increase access to care.
This role requires an understanding of how socioeconomic stressors can impact ability to engage in healthcare and subsequent health outcomes. Experience will ideally include prior work with patients with behavioral health diagnoses, as well as in navigating local community-based resources and benefit applications.
This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned clinics to facilitate and foster connections.
Job Functions
Develop a wholistic view of patient needs related to Social Determinants of Health
Identify existing barriers to engagement with necessary resources and supports
Provide education around maintenance of chronic health conditions, as well as available options for behavioral care and social support
Serve as liaison between the patient and the direct care providers, assisting in navigating both internal and external systems
Initiate care planning and subsequent action steps for high-risk members, coordinating with interdisciplinary team
Supporting patients' self-determination, motivate patients to meet the health goals they have identified
Conduct Transitions of Care for Observation stays
Refer patient to necessary services and supports
This field may include but is not limited to: assistance with transportation, food insecurity, navigation of and application for benefits including, Medicaid, HCBS, working to reduce costs associated with prescription medications, organizing schedules of follow up appointments, alleviating social isolation
Perform all other duties and responsibilities as required
Organizational Responsibilities
Participate in interdisciplinary review of and coordination around complex patients
Maintain patient confidentiality in accordance with HIPAA
Document patient encounters in medical record system in a timely manner
Follow general policies related to fire safety, infection control and attendance
Required Qualifications
High School Diploma or equivalent
Community Health Worker certification, or willingness to complete within one year
Minimum of 2 years of experience working in human services and navigating community-based resources
Preferred Qualifications
Bachelor's Degree in applicable discipline
Familiarity with state Medicaid guidelines and application processes
Experience working with patients with behavioral health conditions and substance use disorders
Prior experience conducting home visits and knowledge of field safety practices
Training as an LPN or LVN
Training as an EMT or paramedic
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations and assistance preferred
Skills/Abilities/Competencies Required
Ability to multi-task in a fast-paced work environment
Flexibility to fluidly transition and adjust in an evolving role
Excellent organizational skills
Advanced oral and written communication skills
Strong interpersonal and relationship building skills
Compassion and desire to advocate for patient needs
Critical thinking and problem-solving capabilities
Working Conditions
This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned clinics to facilitate connections.
Workstyle: Combination in clinic and field, local travel to meet with members
Location: Must reside in Louisville, KY area
Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs.
Tuberculosis (TB) screening : This role is considered member facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Drivers License, Reliable Transportation, Insurance
This role is part of Humanas Driver safety program and therefore requires an individual to have:
a valid state drivers license,
proof of personal vehicle liability insurance with at least 100/300/100 limits,
and a reliable vehicle.
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents