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Co-op Student Live Video Teller

Location: US - Kentucky - Frankfort

Category:

Posted: June 28, 2024

Our goal is to be an Employer of Choice, and it takes all of us to achieve this.
That's why all Commonwealth Credit Union team members are expected to live our Team 1 culture in all facets of their position.
This includes our commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging.

At Commonwealth Credit union, we are united in our Common Purpose to Better Lives through OUR PASSION to Serve.
This includes everyone, from our team members to the people in the communities we serve.
That's the emphasis of our Team 1 Culture.
Together Everyone Achieves More.
We believe We Better Lives when we cultivate diversity, promote equity, foster inclusion, are intentional about accessibility, and provide an environment where everyone feels like they belong.
That's an Extraordinary Experience.
That's Bettering Lives.
That's Team 1.

Our Co-op Student Live Video Tellers accurately performs financial transactions associated with checking, savings, and various payments initiated from the Interactive Teller Machines (ITMs).
They provide informed responses to questions from members and potential members.
They offer additional assistance as required.
They follow established policies, procedures, and applicable laws.
They represent Commonwealth Credit Union in a professional manner and are particularly effective on video.

Our Co-op Student Live Video Tellers must have the ability to engage members and potential members via camera.
They maintain acceptable cash/negotiable balancing standards for themselves and the entire virtual branch, follow internal controls to safeguard Credit Union funds and assets, possesses knowledge of products and services, organizes work, and exhibits excellent balancing record.

They have the ability to assess risk, exercise discretion, and handle sensitive and confidential issues with minimum supervision.
They possess flexibility to work in an area with extended hours.

Candidates must be referred by their high school Co-op counselor, work-based learning coordinator, business teacher, or career adviser.

The duties of a Co-op Student Live VideoTeller include, but are not limited to:

Results Focused

Utilizing a consultative approach to identify current and future financial needs to promote and sell credit union products and services.
Meeting credit union standards for cross-sold products.
Adequately seeking information regarding the member's financial needs and matching appropriate credit union products and services.
Meeting credit union standards for servicing Interactive Teller Machine (ITM) video contacts, incoming calls, chats, emails, and other means of communication.
Maintaining attentiveness and responsiveness to all forms of communication while maintaining efficiency, keeping departures minimal and with justified or scheduled cause.
Providing comprehensive, prompt accurate, and efficient transactions.
Maintaining an acceptable level of errors and outages.

Relationships and Member Experience

Representing the credit union courteously and professionally by providing prompt, efficient, and accurate service.
Effectively utilizing all forms of communication, clearly and concisely communicating and collaborating with others to meet member needs.
Demonstrating using Interactive Teller Machine (ITM) software features correctly and appropriately, utilizing these functions when handling member interactions.
Assisting members with account balancing, ordering cards, and other maintenance issues.
Maintaining a professional image in appearance and attire that aligns with the credit union's dress standards.

Development

Taking ownership of personal and professional growth-seeking opportunities through cross-training and committees.
Actively participating in 1:
1 meeting, openly accepting feedback and coaching, and adjusting behaviors accordingly.
Taking ownership and accountability for errors and making adjustments to prevent future occurrence.
Maintaining an in-depth knowledge of products and services and utilizing additional resources as necessary.
Taking advantage of optional training opportunities in and outside the credit union to ensure the highest quality of member service.

Team 1 Support

Displaying commitment and dependability by being self-aware, creating positive team relationships, sharing a sense of urgency, and providing exceptional internal service.
Setting a positive example in timeliness, reliability and professionalism.
Establishing close work relationships and supporting teammates in all departments of the organization.
Actively engaging in team meetings and assigned committees.
Carrying out all other duties as assigned.

Risk Management

Maintaining knowledge and a heightened awareness of all organizational security, including physical security, confidentiality, compliance and cybersecurity.
Showing awareness of surroundings, following established procedures, and immediately communicating any suspicious activity to management.
Making eye contact with members, promptly acknowledging and greeting them
Properly identifying members prior to service and maintaining trust by keeping member information confidential and secure.
Remaining up to date on procedures to mitigate fraudulent activity and unnecessary risk or exposure.
Maintaining knowledge of current regulations and staying current on all required regulatory and compliance classes.
Following established security procedures.

SOME SATURDAY HOURS REQUIRED

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)

Read the full job description and apply online on the recuiter's web-site

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