Posted: June 30, 2024
Overview :
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.
Responsibilities:
- Participates as a key member of Customer Operations in leading the fulfillment of client requests.
- Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
- Ability to prioritize needs and assess feasibility of requests from the client.
- Help foster effective and trusting relationships with internal stakeholders.
- Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
- Maintains document retention and record keeping.
- Leads solutioning of all issues for client with internal teams
- Ability to be liaison between client and internal teams
- Proactively addresses, researches, and resolves issues faced by internal teams.
- Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
- Requires knowledge and use of multiple software systems.
- Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
- Maintains regular, courteous interdepartmental relations and communication
- Ability to manage inventory with inbound international movement
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications:
MINIMUM JOB REQUIREMENTS:
- Bachelor's Degree or equivalent combination of education and experience
- Prior experience in customer/client facing role
- Ability to read, write, speak, and understand the English language.
- Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook
PREFERRED EDUCATION AND EXPERIENCE:
- Specialty pharmacy or PBM experience
- International shipment understanding
- Knowledge of supply chain management and/or Distribution Center operations
KNOWLEDGE, SKILLS & ABILITIES:
- Adaptable to regularly changing priorities and deadlines
- Excellent at time management
- Organized by nature
- Attentive to details
- Able to prioritize multiple tasks
- Urgent in the completion of tasks
- Successful in clear, concise verbal and written business communication
- Effective in building rapport across departments and along chain of command
- Prepared to self-motivate and work independently
- Advanced in critical thinking
- Creative in finding solutions
- Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint
PHYSICAL DEMANDS:
- Limited travel may be required
- Location of job activities 100% inside
- Extensive manual dexterity (keyboarding, mouse, phone)
- Use of phone for communication
- Sit for prolonged periods of time
- Occasionally lift, carry, and move up to 25 pounds
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read the full job description and apply online on the recuiter's web-site
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