Welcome Desk Attendant

The Salvation Army

North and Central Illinois Division

Ray & Joan Kroc Corps Community Center - Chicago

Position Description

POSITION TITLE: Welcome Desk Attendant

LOCATION/DEPT: Ray & Joan Kroc Corps Community Center

REPORTS TO: Welcome Desk Supervisor

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Regular Part Time

MISSION

The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community - Wellness - Excellence - Character - Faith.

OUTCOMES

The Welcome Center Attendant works at the Front Desk to provide customer and guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clients

Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests.

Must be able to provide exceptional customer service to customers, clients and members entering the facility and that they be able to provide direction and answer questions as needed.

Maintain information material to ensure that customers have access to needed material.

Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers.

Greet members and guest enthusiastically and cheerfully.

Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs

Finance

Properly input all sales and data into the Point of Sales system (Club Automation)

Manage cash drawer. Open the till and cash out at the end of shift in accordance with Salvation Army Policies and Procedures.

Collect revenue in a timely, efficient and reliable manner.

Secure the Point of Sales area at the close of shift.

Maintenance and Safety

Maintain all public and restricted areas in a neat and clean fashion. This is inclusive of, but not limited to: cleaning equipment, removing trash and debris, vacuuming and sweeping, dusting and wiping down counter tops.

Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.

Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.

Assist in filing client records and keeping all information current and maintained

Will report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.

Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.

Notify security of any problems in registration area.

RELATIONSHIPS

In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission.

SUPERVISION RECEIVED

Under general supervision of the Membership Director with considerable freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved.

Timeliness and accuracy of accomplishing assigned goals will be reviewed.

An evaluation of how effectively service is provided.

EDUCATION/EXPERIENCE

High school diploma or GED required.

1 year of experience in customer service with data entry duties.

Experience with a computer-based work environment.

Familiarity with Web based, and smart phone application preferred.

COMPETENCIES

Willingness to promote the mission of The Salvation Army and seeing the integration of Christian faith and services in a community center setting.

A professional style that is responsive to guest's expectations/needs/concerns.

A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.

Must be attentive to and work appropriately with culturally and socio-economically diverse client population.

The ability to deal with challenging customer situations.

An ability to multi-task and remain calm under pressure.

Knowledge of the Army's history, mission, and structure, as well as its services, policies and procedures.

Knowledge of registration and welcome desk operations.

An understanding of customer service, the principals of guest relations and security protocols.

Part time schedule with evenings and weekends required.

Pay is accordance to the city of Chicago minimum wage ordinance .

POSITION LIMITATIONS

This individual will only commit Army resources that have been allocated or approved.

This individual will keep the Marketing Manager informed of all critical issues relating to their area of responsibility.

This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do moderate physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. At times they will be expected to participate in community center activities. The work environment for this position includes a community center environment with a medium to high noise level. This employee may be required to drive on occasion. Must be able to lift and carry 50 lbs.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.