• Job Details
•
• Patient Service Representative- Carle on Curtis
•
• Department:
• Centralized Svcs - Curtis Rd
• Usual Schedule:
• Monday-Friday 645am-345pm
• Entity:
• Carle Foundation
• On Call Requirements:
• Rotating
• Job Category:
• Clerical/Admin
• Work Location:
• Carle Champaign on Curtis
• Employment Type:
• Full - Time
• Nursing Specialty:
• Job Post ID:
• 21551
• Secondary Job Category:
• Experience Requirements:
• 1 - 3 Years
• Weekend Requirements:
• Rotating
• Education Requirements:
• Associates Degree
• Shift:
• Day
• Location:
• Champaign, IL
• Holiday Requirements:
• Rotating
•
•
• JOB SUMMARY:
•
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.
• EDUCATIONAL REQUIREMENTS
•
Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree.
• CERTIFICATION & LICENSURE REQUIREMENTS
•
Successful completion of medical terminology course within one (1) year of start date in position.
• EXPERIENCE REQUIREMENTS
•
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
• OTHER REQUIREMENTS
•
Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
• ESSENTIAL FUNCTIONS:
•
• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.