This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Extended Stay America
Posted: July 1, 2024
POSITION PURPOSE AND SUMMARY
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
Watch A Day in the Life video for Guest Services Representative ***/showcase/5180017/video/290728320
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
Other duties as requested by the management team.
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only :
Guest Services Rep Part Time - $13.50 - $22.73 Hourly
For New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 Hourly
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply good judgment at all times.
Ability to deal with problems, address and solve guest-related issues.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
The associate may be asked to travel to help additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
•
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
Watch A Day in the Life video for Guest Services Representative ***/showcase/5180017/video/290728320
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
Other duties as requested by the management team.
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only :
Guest Services Rep Part Time - $13.50 - $22.73 Hourly
For New York City (Whitestone) Applicants Only:
Guest Services Rep Part Time - $32.88 Hourly
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply good judgment at all times.
Ability to deal with problems, address and solve guest-related issues.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
The associate may be asked to travel to help additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
•
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Warehouse Worker 1 General Laborer - Coca-Cola
Company:
Coca Cola Company
Posted: July 3, 2024
General Laborer ? Responsible for general duties involving physical handling of product, materials, supplies and equipment. • Maintain orderly and clean work area in compliance with Company safety and sanitation requirements. • Operate industrial power equipment. • Restock and replenish as
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Truck Driver Company - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Drywall Estimator 90K 115K
Company:
gpac
Posted: July 3, 2024
JOB DESCRIPTION: $90K-$115KSEEKING COMMERCIAL DRYWALL/METAL FRAMING PROJECT MANAGERS & ESTIMATORSGPAC: #1 Commercial Drywall Recruiting Firm in North America: WORK FOR A LEADING CONTRACTOR • I am working with multiple well-respected, firmly established Commercial Drywall/Metal Framing Contractors
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Truck Driver Company - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Class A CDL Company Driver - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Travel MRI Tech
Company:
Anders Group
Posted: July 3, 2024
MRI TechMRI Tech • Location: HERRIN , IL • Start Date: 08/05/2024 • Shift: Evenings • Setting:Hospital • Apply online or contact us ASAP for more information on this great opportunity! • Anders Group is looking for a qualified MRI Tech MRI Tech to fill a current need in IL. 2+ years of experience is
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Class A CDL Company Driver - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Cardiovascular Surgery Nurse Practitioner NP
Company:
AMN Healthcare
Posted: July 1, 2024
&Requirements • Cardiovascular Surgery Nurse Practitioner or Physician Assistant(NP) • StartDate: ASAP Pay Rate: $-0.03 - $-0.05 • This facility is seeking aCardiovascular Surgery Nurse Practitioner or Physician Assistant(NP)for locum tenens support as they look to fill a currentneed. Details&
read more...
Truck Driver Company - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Maintenance Electrician
Company:
The Sherwin Williams Company
Posted: July 3, 2024
The role of the Electrician is to install, troubleshoot, repair, and maintain production and facility equipment according to safety and production maintenance systems and processes to support the achievement of the site's business goals and objectives. Additional Information: Monday - Thursday 10:00
read more...
Early Intervention Speech Language Pathologist
Company:
Powerback Pediatrics
Posted: July 3, 2024
Seeking Pediatric Speech Language Pathologists to work with our youngest population in Early Intervention! *$3000 Sign-On Bonus* • Powerback Pediatrics offers comprehensive services for the entire childhood age range. From birth - 3 years old in our Early Intervention program, through age 17 in our
read more...
Sales Associate/Store Clerk
Company:
Dollar General
Posted: July 3, 2024
As a sales associate you will act as the point of contact for customers. • Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. • Full and part time postions available. Flexible Hours. Hiring now with no experience required. • Great benefits and promotions
read more...
Retail Inventory Associate - Driver
Company:
CROSSMARK
Posted: July 3, 2024
Job Posting • _Retail Inventory Associate - Driver_ • _Starting Wage: $18.00 - $20.00_ • _Part Time:_ • _Paid hours depend on your availability and business need._ _Ability to work varied, traditional and non-traditional hours, including flexible schedules._ • _The more you are available, the more
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...
Diesel Technician - Able to carry up to 120lb
Company:
CIT Trucks
Posted: June 17, 2024
CIT Trucks Has Diesel Technician Jobs Available Peru, IL | Champaign, IL Our Technicians Deserve the Best Benefits Diesel Technician Benefits: • Above average industry pay and benefits - pay varies depending on location and experience (call or click to apply) • Extensive OEM Job training and
read more...