Senior Engineering Manager - FCSD

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.
Ford Customer Service Division (FCSD), within Ford, is committed to provide our customers the 'Always On' experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our
• Dealers use to Diagnose, Repair & Service our vehicles
• Customers use for a seamless Service experience
• Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business
FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.
• Provide engineering leadership to multiple product lines within FCSD.
• Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases.
• Design and deliver industry-leading products and services to maximize value and productivity for commercial customers.
• What you'll do.
• + Ensures software engineering excellence (e.g. best practices and quality) is achieved within the product line.
• Collaborates with other Product Line Anchors to reduce complexity across the portfolio, enhance interoperability between services, and make key design decisions across the portfolio.
• Provide thought leadership for the development, structure, technology, and tools used within FCSD.
• Innovate and operate with an iterative, agile and user-centric perspective.
• Clearly communicate technology strategy and vision to team members and internal and external stakeholders.
• Demonstrate software engineering excellence through actively coding, pairing, and performing code and architecture reviews with the software engineers within the product line.
• You'll have.
• + Bachelor's degree or equivalent experience in a relevant field
• 10+ years of experience with progressive responsibilities in Software Engineering, Architecture and Agile Framework.
• Must be able to operationalize and assist teams with abstract technology concepts.
• Strong demonstrated competencies on cloud and digital platforms.
• Strong communication, collaborative, and influencing skills.
• Proven ability to work closely with senior leadership.
• Strong personal presence and capabilities to resolve technical concerns.
• Experience with cloud services and platform knowledge.
• Demonstrated ability to drive development of highly technical technology services and capabilities.
• Experience with Lean methodology & eXtreme Programming.
• Demonstrated understanding and ability to drive API economy and solutions.
• Demonstrated understanding and ability to drive highly available consumer ready Internet properties and technical platforms.
• Experience collaborating with engineers, designers, and product owners.
• Excellent communication skills with the ability to adapt your communication style to the audience.
• Ability to work collaboratively and navigate complex decision making in a rapidly changing environment.
• Strong leadership and communication skills and the ability to teach others.
• Even better, you may have.
• + Technical expert who has experience building platforms and underlying services for re-use.
• Understands business priorities and technical feasibility to prioritize the platform backlog, identify dependencies, and manage risks.
• Ability to jump in and assist product lines and product teams to resolve technical blockers.
• Focus on delivering product value through reusable services and technologies that other product teams can leverage.
• Initiates or translates the product road map into manageable product features in the backlog through quarterly scoping sessions.
• Work hands-on with the product teams to prioritize, plan, and deliver the platform foundations capabilities.
• Attends FCSD Technology councils and cascades relevant information to appropriate members of their product line.
• Identifies areas within software delivery process and application ecosystem that require cohesion across the platform and addresses them through common engineering policies.
• Assess the technology feasibility of the product group roadmaps.
• Employs and/or champions Agile software processes, culture, best practices, and techniques.
• Actively works to identify and remove/ mitigate risks and blockers to product delivery.
• Assesses the overall health of the product and prompts key decisions to move it forward.You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
• What you'll receive in return
• :

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like:
will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.
For information on Ford's salary and benefits, please visit:
2024-benefits-and-comp-LL5-sal-plan-1.pdf (ford.com) (ord.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL5-sal-plan-1.pdf)
• SE MI, Bay Area & Seattle Residents
Please note, this job is posted as remote unless the selected candidate lives within 50 miles of the respective office location. In this case we request the candidate to be on-site 1-3 days a week.
• Requisition ID
31524