Intake Coordinator

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Position Summary:

The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.

Primary Responsibilities:

ln-Take:

• Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
• Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
• Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
• Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
• Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
• Builds relationships & communication with referral sources

Goals / Reporting:

• Ensure accuracy and consistency of information
• Log data into weekly reports at the end of each week and track against goals
• Share weekly reports with the team Monday following the week prior
• Reviews data and evaluates results in support of achieving goals
• Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization

Referral Sources:

• Strong customer service focus
• Responsible for establishing strong & meaningful relationships
• Work with referral sources and office staff to ensure transparent execution of
• services
• Ensure status updates are made lo each referral source in a timely manner
  •
• Resolves customer complaints by investigating problems; deploying solutions;
• making recommendations to management

Teamwork:

• Practice effective communication and interpersonal skills to enhance positive
• teamwork and accomplish goals/tasks
• Establish working relationships with all company support departments

General:

• Represent the mission and value of Navian Hawaii with passion and enthusiasm
• Promotes excellence in customer relations in all encounters
• Must be able to plan and meet deadlines
• Maintain a flexible work schedule to meet the demands of the job
• Convey a professional and positive image and attitude
• Other duties as assigned

Knowledge and Skills Requirements:

• Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
• Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
• Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
• Ability to maintain highly sensitive and confidential material
• Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
• Familiar with concepts and practices used in a hospice setting
• Ability to maintain records and prepare related reports
• Basic computer knowledge of MS applications such as Word, Excel, Outlook,
• Working knowledge of departmental and organizational policies, procedures, and operations

Experience and Educational Requirements:

• High school diploma
• Minimum one year experience in healthcare or related field
• Knowledge of hospital/physician referral process, end-of-life care preferred

Hours:

• This role works Tuesday through Saturday 8 am - 430 pm
• Position may require after hour work including weekends and holidays, as needed

Employment Requirements:

All offers are contingent on a candidate's successful completion of the following requirements:

• A legally compliant background check
• Drug Screen & Physical Exam

Why Navian Hawaii?

• Consistent schedule
• Team-oriented, locally run nonprofit where every voice is heard
• Competitive pay with an excellent benefits package
• Flexible organization that supports positive work/life balance