Help Desk Technician

Help Desk Technician

JOB SUMMARY

1st level remote support position fielding internal calls from restaurants. Documenting IT/Facility issues reported by restaurants into the tickting system and recording any resolution or attempted resolution steps into the tickting system. Escalating issues to higher level techs/management or alerting correct vendors or teams to assist. Programming IT hardware remotely using remote access systems.

ESSENTIAL FUNCTIONS:

• Answer, documenting, and repair remote IT service calls

• Program store equipment

ADDITIONAL DUTIES:

• Handle emergencies, works with vendors to escalate through appropriate channels as required.

• Maintain inventory accountability and security for both physical and informational assets

• Uphold company policy and procedures

QUALIFICATION STANDARDS:

• Active driver's license

• Clean driving record

• High School Diploma or equivalent

• Stable, high-speed Internet

• Ability to work shifts ranging from 8 to 10 hours

• Organizational and administrative skills

• Exceptional communication skills (electronic and verbal) for internal and external customers.

• Exceptional phone etiquette

• Ability to work as and be a part of a Team

• Time management skills

• Attention to details

• Good at following directions and working within a defined system

• Good personal hygiene

• Basic knowledge of computers and other technical equipment.

• High energy level, self-motivated.

• Problem-solving and critical-thinking skills

• Effective at handling high-stress levels

• Ability to make effective decisions

• Punctual and reliable

• Availability for early mornings, nights, and weekends required