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Company:
ACM
Posted: June 22, 2024
POSITION TITLE: Service Manager
DEPARTMENT: Resident Services
REPORTS TO: Community Manager/Regional Maintenance Director
CLASSIFICATION: Non-exempt
JOB SUMMARY:The Service Manager is a hands-on supervisor responsible for leading the efforts of the service team to ensure the community is in top condition.
VALUES MODELED: All employees are expected to find ways to bring our core values to life every day by being: Driven, Enthusiastic, Team Player and Humbly Confident.
MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Productivity
DEPARTMENT: Resident Services
REPORTS TO: Community Manager/Regional Maintenance Director
CLASSIFICATION: Non-exempt
JOB SUMMARY:The Service Manager is a hands-on supervisor responsible for leading the efforts of the service team to ensure the community is in top condition.
VALUES MODELED: All employees are expected to find ways to bring our core values to life every day by being: Driven, Enthusiastic, Team Player and Humbly Confident.
MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervise and schedule maintenance activities for the community and maintenance staff.
- Supervise maintenance staff and communicate assignments and major tasks to be completed.
- Complete and evaluate the daily/weekly completion of all work orders.
- Monitor and maintain required permits for operating the property, such as pool, elevator, etc.
- Assist the Community Manager with supervising all work by outside contractors.
- Ensure all equipment are operated in a safe manner.
- Create schedules and be available for "on-call" for after-hours, weekend, and holiday emergencies.
- Inspect each vacant unit during and after make-ready activity.
- Coordinate, schedule, and respond to work orders.
- Establish priorities for work order and assigns work orders to maintenance staff.
- Repair/replace appliances, plumbing systems, AC/heating/electrical systems as needed.
- Repair/replace any unit material and perform regular maintenance requests.
- Identify and schedule preventative maintenance, such as filter change, power washing, etc.
- Develop maintenance schedules and enforce them among maintenance staff.
- Order supplies and manage the maintenance budget.
- Assist the Community Manager in the budget process and ordering of materials and supplies.
- Obtain approval prior to placing orders for major expenses and for unbudgeted items.
- Monitor expenditures and implementing corrective actions.
- Manage community maintenance personnel.
- Create, mentor, and manage a cohesive service team in accordance with policies.
- Ensure staff receives new hire safety orientation as well as annual safety training.
- Report any worker's compensation issues and/or employee incidents immediately.
- Coordinate orientation and ongoing training programs for community staff.
- Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.
- Manage time off for community management team and submits payroll for processing.
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: Strong computer skills in Microsoft Word and Outlook. Experience in conducting Internet searches and using online calendars and databases.
- High school diploma or GED.
- Minimum three years general residential maintenance experience, unless promoted from within.
- Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
- Certifications/licenses as required by local, state, or other regulations
- EPA Section 608, Type II or Universal, and Certified Pool Operator, Type I
- If do not possess either, must be able to obtain certifications within the 12 months of employment.
- Must have reliable transportation, maintain auto insurance, and have a valid driver's license
- Strong communication and customer service skills.
- Ability to work on-call as scheduled and work weekends and after hours as necessary.
- Two years' supervisory experience.
- Bilingual or multilingual skills.
To perform the job successfully, an individual should demonstrate the following competencies:
Productivity
- Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Confidentiality - Maintains confidentiality of sensitive information.
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
- Analytical/Reasoning - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Quality.
Read the full job description and apply online on the recuiter's web-site
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