End User Computing Specialist

Overview

Position Overview
As an End User Computing Specialist, you will play a crucial role in ensuring the seamless operation and high-level support of our end-user technology. Based 100% onsite at our headquarters, you will be the primary point of contact for all onsite support needs, focusing on conference room technology, computers, and office printing solutions. Additionally, you will provide remote support to employees working offsite.
In this dynamic role, you will address challenges related to Microsoft applications, operating systems, and third-party software, ensuring that all users experience minimal disruption and maximum productivity. Your commitment to delivering superior service will be key to maintaining our operational excellence and user satisfaction.

Essential Job Functions
Ensure onsite presence at Aveanna Healthcare headquarters or nearby offices 100% of the time to deliver comprehensive end-user support.
Serve as the primary support contact for all conference room meetings and technology, utilizing proactive measures and established processes to ensure seamless functionality and user satisfaction.
Provide front-line technical assistance and support for computer systems, hardware, and software, ensuring timely resolution of issues.
Respond promptly to service tickets and calls, employing diagnostic programs to troubleshoot, isolate problems, and implement effective solutions.
Take ownership of hardware and software maintenance, support, repairs, and upgrades.
Utilize Active Directory proficiently for account management, including moves, additions, and changes.
Play key role in hardware deployment, relocation, and recovery for optimal functionality.
Develop and meticulously maintain support procedures, contributing to the creation of comprehensive end-user documentation to facilitate efficient issue resolution.

Requirements
3-5 years of previous technical support experience, providing Service Desk or Desktop Support in a professional environment.
3-5 years of hands-on experience supporting LAN/WAN, TCP/IP, and Active Directory technologies.
Exceptional communication, interpersonal, organizational, and both verbal and written communication skills. Strong presentation and structured analytical abilities are a must.
Demonstrated ability and eagerness to provide outstanding customer service to customers.
Exceptional problem-solving skills and sound judgment in customer service scenarios.
Proficient in MS operating systems and applications. Advanced PC skills, including Word, Access, Excel, PowerPoint, E-Mail clients, and web browsers are essential.
Hands-on experience with Microsoft Office 365, Exchange, Active Directory, Networking, DHCP, imaging, and VMWare.
Proven track record of effectively supporting customers in a technical environment.
Strong initiative to take ownership of problems and see them through to completion.
Prompt responsiveness to support-related tickets, email, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized individual capable of working independently and efficiently to meet deadlines.
Ability to manage multiple projects simultaneously with minimal supervision.
Able to communicate effectively to people at all levels of the organization.
Proficient in troubleshooting PC and laptop hardware issues.
In-depth knowledge of TCP/IP networks, connections, wiring/cabling, and network management, including DNS.

Preferences
A+ certification is preferred.
Network+ certification is preferred.
ITIL certification(s) are preferred.

Other Skills/Abilities
Ability to adhere to confidentiality standards and professional boundaries always.
Ability to remain calm and professional in stressful situations.
Ability to handle multiple tasks at once in a fast-paced environment.
Attention to detail.
Time management.
Effective problem-solving and conflict resolution.
Excellent organization and communication skills.
Quick-thinking and astute decision-making skills.

Physical Requirements
Must be able to speak, write, read, and understand English.
Must be able to travel.
Must be able to lift 25 to 50 pounds.
Prolonged walking, standing, bending, kneeling, reaching, and twisting.
Must be able to sit and climb stairs.
Must have visual and hearing acuity.
Must have strong sense of smell and touch.

Environments
Performs duties in an office environment or while working remotely during agency operating hours.
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.