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ServiceNow Application Analyst- Remote Florida

Company: Bluebird Staffing

Location: US - Florida - Doral

Category:

Posted: July 3, 2024

ServiceNow Application Analyst

RELOCATION PAID: Yes

LOCATION / RESIDENCE: REMOTE / FLORIDA

Applicants MUST reside in or relocate to Florida.

JOB DESCRIPTION

Incident resolution
Customer support for all live ServiceNow modules
Request evaluation and completion
Participation in ServiceNow system upgrades and/or patches
Propose and lead small, mid, or large-sized optimization efforts
Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
All ServiceNow JavaScript work including technical integration and customizations
Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
Managing HI portal tickets with ServiceNow
Building & Fostering inter and intra-departmental relationships

Ongoing Projects:

Certificate Inventory and Management
Forecasting for Projects (Discovery)
Upland RightAnswers migration to ServiceNow KB
ServiceNow Washington Upgrade

Upcoming Projects:

Agent Chat, Agent Workspace, and Virtual Agent
Release Management

Requirements:

Certified ServiceNow Administrator
Bachelors but will accept 10+ years of experience in lieu of degree
10+ years of experience as a ServiceNow Administrator
In particular, significant experience with at least 4 of the following areas is required:
ITSM - Asset Management
ITSM CHG/INC eBonding w/ External Vendor
ITSM CMDB/CSDM
ITSM Mobile Agent
ITBM Agile Management
ITBM Demand Management
ITOM Certificate Inventory & Management

Read the full job description and apply online on the recuiter's web-site

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