Customer Service Representative - (Work from Home Eligible) - Corpus Christi Area in Corpus Christi, TX at SWBC Location *
*Location:*
*Experience:*
Not Specified * *
SWBC is seeking a talented individual to perform functions of customer service associated with answering and resolving phone inquiries from borrowers, contractors, insurance companies, and third parties regarding the processing of loss drafts.
*Why you'll love this role:*
In this role, you will have direct impact in a niche market, helping borrowers recover from a disaster or damaging event in their home. Your ability to manage multiple stakeholders to coordinate the end result of a repaired home will create a happy customer, happy client and the satisfaction of knowing that you made a difference.
*Essential duties include the following:*
* Resolves inbound service calls regarding routine questions, inquiries, and/or problems associated with processing of loss drafts made by borrowers, contractors, and insurance companies and third parties in a timely and courteous manner by researching and verifying information and distribution status.
* Tags (record) the call.
* Inputs information regarding conversation accurately into the Loss Draft Tracking system as required to document call activity.
* Sets-up processing tasks such as property inspections, disbursement requests, and other activities pertinent to the loss draft process.
* Applies de-escalation skills when callers are upset and appropriately refers unresolved calls to the appropriate team members to ensure customer satisfaction.
* Performs other duties as required.
*Serious candidates will possess the minimum qualifications:*
* Must have a High School diploma or GED equivalency.
* Must have at least three (3) years of high-level data entry, in-bound, out-bound, or other related call center, telemarketing or related experience. Mortgage insurance experience preferred.
* Must have basic understanding of insurance claims processing.
* Must have ability to quickly understand information and situations and provide appropriate response.
* Must have strong ability to actively listen and communicate solutions.
* Must have excellent phone etiquette and professionalism.
* Must have strong verbal and written communication and customer relationship skills.
* Must have demonstrated ability to follow instruction.
* Must have ability to navigate multiple computer systems, applications, and utilize search tools to find information.
* Must have working knowledge of Microsoft Suites such as Excel, and Word and data entry systems such as AS400.
* Must have ability to perform in a fast-paced and high pressure phone queue environment.
* Must have familiarity with most general office machines.
* Must have willingness to attend an initial on-the-job training session.
* Must be have ability to work flexible schedules Monday Friday and overtime, including Saturdays as required.
* Must be able to follow directions and apply established procedures.
* Must be able to sit for long periods of time while answering incoming calls, entering data, or performing other sedentary duties.
* Must be able to lift, carry, push, or pull 10 20 lbs. of files, reports, or other documents/manuals.
*SWBC offers*:*
* Competitive overall compensation package
* Work/Life balance
* Employee engagement activities and recognition awards
* Years of Service awards
* Career enhancement and growth opportunities
* Emerging Professionals and Mentor Program
* Continuing education and career certifications
* Variety of healthcare coverage options
* Traditional and Roth 401(k) retirement plans
* Lucrative Wellness Program
*Based upon employee eligibility*
*Additional Information:*
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at ***. If interested, please click the appropriate apply button.
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