IT Specialist Network

Summary

NEH is an independent grant-making agency of the government dedicated to supporting research, education, preservation, and public programs in the humanities. OIRM is responsible for planning, developing, communicating, and coordinating NEH information systems management activities. The incumbent serves as an IT Specialist located in the Office of Information Resources Management (OIRM).

This job is open to

• Federal employees - Competitive service
  
  Current or former competitive service federal employees.

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles)

This job is also open in another announcement to:

• The public

This job is also open in another announcement to:

• The public

Duties

• Managing and monitoring systems and services.
• Troubleshooting and mitigating complex disruptive events involving information systems.
• Zero-trust cyber security management for users, applications, resources, and networks.
• Researches, analyzes, tests and plans for the implementation of new technologies.
• Ensures applications function securely and efficiently.
• Ensures that the network is secure and meets requirements.
• Manages authentication and access control within a centralized identity platform such as Okta Universal Directory.
• Manages telework/remote work connectivity through Zero trust management suites such as Zscaler ZPA and ZIA.

Requirements Conditions of Employment

• U.S. Citizen
• Relevant experience and/or education
• Favorable background investigation
• Males born after 12/31/1959 must be registered with the Selective Service
• May be required to successfully complete a probationary period

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

At the GS-12 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid (cloud, mobile, on premises) systems; (2) ensuing compliance and security for information systems using modern cybersecurity frameworks (zero trust) and tools (cloud); (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or groups clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

At the GS-13 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-12 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid systems which include Windows, M365, and Azure; (2) ensuing compliance and security for information systems using Zscaler and Intune; (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) independently troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or diverse audiences clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

As part of the online application process you will need to respond to a series of questions designed to assess your possession of the following knowledge, skills, abilities, and/or competencies:

• Customer Service
• Cybersecurity
• IT Administration and Management
• Problem Solving
• Written Communications

Additional information

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

3. Veterans Employment Opportunity Act (VEOA) allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be separated from the military under honorable conditions and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you wish to be considered under the VEOA, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty Record of Military Service), in addition to any other required documents listed on this announcement.

4. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at /opm.gov/qualifications.

5. This position may require completion of a 1-year probationary period.

6. Time-in-grade must be met by the closing date of this announcement.

• Benefits
  
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