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Systems Engineer - Level I

Company: Cooperative Systems LLC

Location: US - Connecticut - Windsor

Category:

Posted: July 2, 2024

Job Type

Full-time

Description

Maintain the infrastructure and integrity of customers' systems
Serve as a resource on technical projects
Serve as escalation point for solving technical problems and issues
Exercises independent judgment in the interest of the company as a substantial part of the work day
Analyze customer needs and implement solutions to meet those needs while understanding customer constraints
Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Exercises independent judgment in the interest of the company as a substantial part of the work day
Provide input on technical processes for internal and external use
Obtain training and certifications to further goals of self and the company.
Provide ideas/insights as to new products or services that the company can offer its clients.
Perform after hours customer support as required.
Meet (at a minimum) company Service Level Agreements.
Perform other duties as assigned.

Education and experience

Working toward professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP Understand network topologies, IP routing, switching, etc.
High school diploma or equivalent
Minimum 2 years experience in IT engineering

Personal skills/attributes

Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
Take ownership and follow-through on responsibilities
Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
Ability to manage time and multiple tasks/priorities.
Ability to learn new procedures and concepts and apply them quickly and effectively.
Adaptable and flexible
Attention to detail, clear and concise writing skills.
Cooperation, trust and teamwork skills.
Effectively use internal and external support resources and options.
Self-motivated with the ability to work in a fast moving environment
Ability to lift up to 50 pounds

Read the full job description and apply online on the recuiter's web-site

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