This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
WebTPA
Category:
Customer Services
Posted: June 29, 2024
*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Associated topics: agente de servicio al cliente, call center associate, client service, csr, customer care associate, customer service specialist, rep, system support, technical assistant, technical support
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Forklift Operator - Experienced - FT
Company:
Frito Lay North America Careers
Posted: June 29, 2024
Frito-Lay Core Warehouse Material Handlers can expect to complete a variety of warehouse duties typically found in a traditional warehouse setting. • A key component of PepsiCo's success, Frito-Lay has been making and distributing the very best snacks for over 80 years. • Although you will start out
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Senior Lead Marketing Manager of Campaign Analytics
Company:
Lumen Inc
Posted: June 29, 2024
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's
read more...
Developmental Clinician LMSW - Child First
Company:
Hartford Healthcare
Posted: June 29, 2024
Description Job Schedule: • Full Time • Standard Hours: • 40 • Job Shift: • Shift 1 • Shift Details: • 8: • 30-5pm Monday through Friday. There may be a need for a later appointment occasionally to accommodate client need. • Work where every moment matters. Every day, over 30,000 Hartford HealthCare
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Store Manager- Calvin Klein
Company:
PVH
Posted: June 24, 2024
Design Your Future at PVH Store Manager- Calvin Klein REPORTS TO: • District Sales Manager/Area Manager • JOB CLASSIFICATION: • Exempt POSITION SUMMARY • Store Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. • They are responsible for
read more...
Business Development Manager
Company:
Molex
Posted: June 29, 2024
Molex is seeking a Business Development Manager (BDM) to grow our RFBU segment in the East region of the US. • The BDM will be accountable for detailed support and development as well as providing input for our RF strategy and product roadmap. • Performance of the role will be measured by new
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Part Time Sales - Interview Now - Work from Home
Company:
Vector Marketing
Posted: June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is
read more...
Travel Nuclear Medicine Tech 2 688 per week
Company:
CrossMed Healthcare Staffing
Posted: June 29, 2024
Job Details • Gross Weekly Pay: $ 2688.00 • Starts: 2024-06-12 • Assignment Length: 13 Weeks • Shift: Day shift • Hours Per Week: 40 • Job Quantity: 1 • Type: Travel • City: Bristol • State: CT • At CrossMed Healthcare Staffing, we aim to create lasting impressions wherever we go. Embark on your
read more...
Automotive and Diesel Mechanic - Area School Districts
Company:
First Student
Posted: June 29, 2024
First for a reason: • At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our
read more...
Cloud Operation Engineer
Company:
Highmark Health
Posted: June 29, 2024
Company : enGen : JOB SUMMARY This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The intermediate level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through
read more...