Lead Service Desk Technician

Who is Michaels Energy?
Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses

minimize waste

and

maximize value . Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize utility grid stress and carbon footprints, and keep this big, beautiful planet in tip-top shape. Our passion is developing long-term client relationships with energy users, utilities, consultants, and partners. This passion combined with our core values of

proactive and responsive service ,

intuitive analysis ,

collaborative partnerships , and

fanatical execution , forms the foundation of our corporate culture.
Were proud to share that Michaels Energy is one of

Incs Best Workplaces of 2024 . This award is given to workplaces that foster an environment where employees willingly go above and beyond in their work, advocate for the organization and intend to stay into the future.

What is the role?
Michaels Energy seeks an experienced Lead Service Desk Technician to provide technical assistance to users by answering questions and resolving computer issues for staff members, including printing, software installation, email, and operating systems. The Lead Service Desk Technician will also perform day-to-day maintenance on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk Technician will provide influential leadership, mentorship, and guidance for junior IT staff.

We are looking for someone who enjoys working with customers, wants to solve problems for and be of service to others, and will live our company values. If you have a strong attention to detail and are task-oriented, this is the role for you!

If you are interested in applying for this opportunity, please apply directly on our careers page at ***/careers/145.

Help Desk

Tier II/Tier III support for help desk tickets

Deliver quick and consistent ticket response

Consult with other IT personnel and third parties to verify the troubleshooting approach

Maintain communications with users until tickets are resolved by providing periodic status updates and estimated completion times

User Assistance

Answer user inquiries regarding computer software or hardware operation to resolve problems

Utilize all available resources to research and investigate problems or to provide technical support

Set up equipment for employee use, including installing and configuring operating systems and appropriate software

Provide training to users

Server and Computer Maintenance

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Order replacement supplies and equipment as directed

Manages Azure Active Directory/Active Directory users including setting up new users, email setup, managing security group permissions

Monitor the daily performance of computer systems and logs

Hardware/Software Management

Assists with mobile phone management, set up, distribution, and maintenance

Refer major hardware or software problems or defective products to vendors for service

Oversees equipment orders and preparation for delivery to users

Develop training materials and procedures and train users in the proper use of hardware or software

Adapt and configure programs and technology for internal needs

Keep abreast of latest technology and trends

How do you contribute?
After 3 months, you will have.

Learned Michaels internal processes and business practices

Gained knowledge of IT hardware and software

Responded to and resolved helpdesk tickets
After 6 months, you will have.

Performed routine hardware and software maintenance

Provided guidance and training to junior staff

Contributed to the development of Michaels IT Service Management system

What are we looking for?

Associate Degree in information technology or related field

A minimum of three years of help desk experience

M365, active directory, and corporate technology infrastructure

Ability to provide excellent customer service

5% - 10% travel is required to remote offices and training

Where can you work?

Denver, CO

Hybrid in the Denver region

Pay Range
$75,000 $89,000

Why work for Michaels Energy?
The top reasons Michaels Energy is an awesome place to work, besides helping the world save energy.

We Never Stop Learning

Flexible Work Hours

Collaborative

Career Development

Beer Fridays

Fresh Fruit Daily

Wellness Rewards

Fun Company Outings

Michaels Energy Diversity Statement
We strive to build and nurture a culture that is inclusive and welcoming for all employees. We know diversity and inclusion are essential to innovation, a strong work environment and exceptional results. This fits in well with our culture that celebrates the unique, the different, and the individual. For us, this is who are and what we do, not just words in a policy.
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