This position manages programs associated with Diversus Health's strategic and/or operational goals and is responsible for designing, coordinating, and improving the internal and external programs of the organization.
Essential Functions:
Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
Daily program management throughout the program life cycle.
Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, workplan, budget, and timing for new programs.
Develop program assessment protocols for evaluation and improvement.
Manage program and project teams for optimal return-on-investment and coordinate and delegate cross-project initiatives.
Develop and manage budget for programs and be accountable for delivering against established business goals/objectives.
Work with other program managers to identify risks and opportunities across multiple projects within the department.
Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
Utilize your deep background and leadership in Portfolio, Program & Project management.
Gathering feedback and presenting insights.
Designs and/or participate in quality projects which support achievement of organizational strategic initiatives and assures activities are prioritized.
Use formal processes and tools to manage resources, budgets, risks, and changes.
Effectively interacts and communicates with other Diversus Health officers, staff, clients, customers, partners, etc.
Help define individual and department goals, activity metrics and Key Performance Indicators.
Build, grow, and manage the Project Management Office (PMO) as well as manage the Project Portfolio.
Provide oversight of all projects, guiding Project Managers as needed.
Promotes, supports, and demonstrates Diversus Health mission, vision, and values through both behavior and job performance.
Educates organizational members and project participants on project management and quality improvement methodologies and tools.
Prioritizes and establishes direction for improvement efforts based on alignment of clinical performance with patient safety and pro-active reduction of risk.
Knowledge/Skills/Abilities:
Experience in applying program management methodology and techniques.
Ability to conceptualize and explain program development, evidence-based practice, resource management, and data reporting.
Excellent management skills: managing all levels of staff, managing functions and processes, the ability to motivate staff to excellence, and work planning and organizational skills.
Strong interpersonal and communications (written and verbal) skills.
Leadership skills, including the ability to lead change in a positive, proactive, and collaborative way.
The ability to find innovative ways to solve/resolve problems.
Ability to focus both strategically and tactically to achieve business goals.
Self-directed and able to work independently as well as in a team setting.
Experience in process improvement methodology.
Advanced computer skills including MS Project and other MS Office products and the ability to learn new tools as needed.
Advanced computer skills including use of electronic health record and MS Office products and the ability to learn new tools as needed.
Qualifications
Requirements and Qualifications:
A bachelor's degree or master's degree in business or healthcare field.
5+ years in an advanced management role (preference given to those with program management experience).
Certification and/or experience in Project Management, Agile Methods, or Lean Six Sigma (LSS).
Previous experience working in the healthcare service sector and/or quality improvement programs preferred.
Outstanding working knowledge of change management principles and performance evaluation processes.
Exceptional interpersonal skills with the ability to interact effectively with organizational leadership and internal and/or external stakeholders.
Excellent communications skills.
Proven experience leading multiple large initiatives and project plans to a successful conclusion in a matrixed environment.
Ability to work collaboratively with others - both internal and external clients and peers.
Competency in Microsoft applications including Teams, Word, Excel, and Outlook.
Embodies a commitment to:
Passion:
A commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Health's larger mission.
Humility : Level setting with all parties and advocates for all voices within Diversus Health.
Corporate Citizenship:
Continued commitment to behave ethically and contribute to economic development while improving the quality of life of our workforce and their families, as well as of the local community and society at large.
Value in diversity:
Ability to recognize the value in differing perspectives, culture, etc., and leveraging those diverse components to develop experiences aligned with our internal and external communities.
Innovation:
Thinking differently than the status quo to explore opportunities that provide a competitive advantage.
FUN:
Contribute to, and be part of, an environment where individuals feel joy, comfort and connected to the organization's larger initiatives, while simultaneously experiencing a sense of cultural acceptance and belonging.
Integration:
Cross functional implementation of theory, principles, and best practices from across the behavioral health industry in order to improve execution of strategies and deliver high quality experience.
Excellence:
Unwavering commitment to work that reflects the standard our colleagues and persons expect and deserve.
Transparency:
Communication, steward of resources, and the mistakes one makes (Fail/Fail Fast/Fail Fast Forward), while giving credit where it is due.
Safety:
Speaks to interconnectedness of all facets (departments and personnel) of the organization.
Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
•