Department Manager - Service & Styling

Location:

This position is located at 1149 S. Main St., Walnut Creek, California, 94596 United States

Role Summary:

The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities:

Customer Experience

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals

Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele

Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience

Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Leadership + Team Management

Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales

Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates

Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth

Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels

Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts

Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed

Communication + Relationships

Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives

Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team

Sets individual sales goals and selling expectations to cultivate a collaborative selling environment

Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Role Qualifications:

Anthro brand fan

2+ years of retail leadership experience

Strong merchant skills and a history of delivering financial results

Proven record of developing great talent

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

Pay Range:

USD $30.00 - USD $35.00 /Hr.

Anthropologie Wage Transparency:

To view information related to various state-specific wage transparency laws, . Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.