This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Parallel Partners
Category:
Telecoms
Posted: June 29, 2024
NICE Contact Center Configuration Specialist - Work From Home
We are seeking a NICE Contact Center Configuration Specialist to maintain and improve our NICE inContact platform and connections with external systems.This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders.The NICE Contact Center Configuration Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams.This position is 100% Remote.
NICE Contact Center Configuration Specialist Responsibilities:
• Continuous improvement of IVR scripting in collaboration with operations team leadership.
• Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
• NICE inContact platform administration:
users, skills, points of contact, dispositions, etc.
• Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
• Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
• Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
• Maintaining documentation to ensure successful long-term platform administration.
• Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
• Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
• Communicating with internal stakeholders with clarity, patience, and focus.
• Planning and executing projects on time, within budget, and with high quality.
• Investigating complex problems and developing resolutions independently.
• Escalating issues that require executive attention.
• Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
• Other duties as assigned.
NICE Contact Center Configuration Specialist Qualifications:
• Bachelor or Master of Science in Computer Science or Software Engineering.
• 5+ years of experience with NICE inContact products.
• 5+ years of experience with contact center services administration and IVR scripting.
• Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
• Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
• Programming experience in Python, Java, JavaScript/Node, or another common language.
• Experience using open APIs.
• Advanced Microsoft Office skills including expert MS Excel ability.
• Any NICE inContact CXOne certifications:
NICE CXOne CIP Core Plus, CIP QM, CIP PC.
• Understanding of software development methodologies and best practices.
• Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
• Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
• Ability to multi-task and to work independently or as part of a team.Self-directed learner.
• Excellent relationship management, negotiation, and conflict resolution skills.
• Excellent organizational and project governance skills.
• Impeccable attention to detail.
• Excellent customer service skills.
• Must be able to read, write, and speak fluent English.
• This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 15 pounds.
Keywords:
Chicago IL Jobs, NICE Contact Center Configuration Specialist, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities?Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Contact Center Configuration Specialists for jobs in Chicago, Illinois and in other cities too.Please contact our IT recruiting agencies and IT staffing companies today!Phone 630-#-# ext.
11 or email us at .
@nextstepsystems.com.
to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St.
Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Contact Center Configuration Specialist - Work From Home
Associated topics:
home based job, home based online, home office work, remote employee, stay at home contracting, telecommuting job, work at home work, work from home, work from home employee, work online
We are seeking a NICE Contact Center Configuration Specialist to maintain and improve our NICE inContact platform and connections with external systems.This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders.The NICE Contact Center Configuration Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams.This position is 100% Remote.
NICE Contact Center Configuration Specialist Responsibilities:
• Continuous improvement of IVR scripting in collaboration with operations team leadership.
• Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
• NICE inContact platform administration:
users, skills, points of contact, dispositions, etc.
• Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
• Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
• Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
• Maintaining documentation to ensure successful long-term platform administration.
• Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
• Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
• Communicating with internal stakeholders with clarity, patience, and focus.
• Planning and executing projects on time, within budget, and with high quality.
• Investigating complex problems and developing resolutions independently.
• Escalating issues that require executive attention.
• Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
• Other duties as assigned.
NICE Contact Center Configuration Specialist Qualifications:
• Bachelor or Master of Science in Computer Science or Software Engineering.
• 5+ years of experience with NICE inContact products.
• 5+ years of experience with contact center services administration and IVR scripting.
• Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
• Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
• Programming experience in Python, Java, JavaScript/Node, or another common language.
• Experience using open APIs.
• Advanced Microsoft Office skills including expert MS Excel ability.
• Any NICE inContact CXOne certifications:
NICE CXOne CIP Core Plus, CIP QM, CIP PC.
• Understanding of software development methodologies and best practices.
• Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
• Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
• Ability to multi-task and to work independently or as part of a team.Self-directed learner.
• Excellent relationship management, negotiation, and conflict resolution skills.
• Excellent organizational and project governance skills.
• Impeccable attention to detail.
• Excellent customer service skills.
• Must be able to read, write, and speak fluent English.
• This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 15 pounds.
Keywords:
Chicago IL Jobs, NICE Contact Center Configuration Specialist, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities?Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Contact Center Configuration Specialists for jobs in Chicago, Illinois and in other cities too.Please contact our IT recruiting agencies and IT staffing companies today!Phone 630-#-# ext.
11 or email us at .
@nextstepsystems.com.
to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St.
Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Contact Center Configuration Specialist - Work From Home
Associated topics:
home based job, home based online, home office work, remote employee, stay at home contracting, telecommuting job, work at home work, work from home, work from home employee, work online
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Travel Nurse RN - Psych in St. Helena CA
Company:
CrossMed Healthcare
Posted: June 28, 2024
Job Details Gross Weekly Pay: • $ 2048.00 Starts: • 2024-07-22 Assignment Length: • 13 Weeks Shift: • Day shift Hours Per Week: • 40 Job Quantity: • 1 Type: • Travel City: • St. • Helena State: • CA At CrossMed Healthcare Staffing, we aim to create
read more...
Warehouse Worker - Part Time
Company:
McKesson
Posted: July 1, 2024
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. • We are known for delivering insights, products, and services that make quality care more accessible and affordable. • Here, we focus on the health, happiness, and well-being of you and
read more...
Travel Nurse RN - Med/Surg 2 309 per week
Company:
ARMStaffing
Posted: June 29, 2024
ARMStaffing is looking for RN - MedSurg/Tele in Concord, CaliforniaShift: • 12 Hour Night, 19: • 00: • 00-07: • 00, 12.00-3Unit Details: • B4 CMC Step Down TelemetryAt ARMStaffing we take care of our nurses! We offer: • Health & Retirement BenefitsDay-1 access to
read more...
Travel Occupational Therapist 2 502 per week
Company:
Centra Healthcare Allied
Posted: July 1, 2024
Centra Healthcare Allied is seeking a travel Occupational Therapist for a travel job in Morgan Hill, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 07/08/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel
read more...
Windows Firmware & OS SME
Company:
Cognizant
Posted: July 1, 2024
Windows Firmware and Windows Operating System SME (Subject Matter Expert) Job Summary We are seeking an experienced Windows Firmware and Windows Operating System SME to join our team. As a Windows Firmware and Windows Operating System SME, you will be responsible for providing technical leadership
read more...
Travel Occupational Therapist 2 546 per week
Company:
Ardor Health Solutions
Posted: July 1, 2024
Ardor Health Solutions is seeking a travel Occupational Therapist for a travel job in Morgan Hill, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 07/12/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel •
read more...
Travel Nurse RN - Telemetry 2 911 per week
Company:
FlexCare Medical Staffing
Posted: June 22, 2024
FlexCare is a nationwide leader in the staffing of travel nurses and clinicians. • With access to thousands of facilities around the country, our mission is to deliver premier travel staffing solutions with integrity and transparency. • FlexCare's exceptional service and reputation make it
read more...
Travel Nurse RN - NICU - Neonatal Intensive Care 1 908 per week
Company:
GLC On The Go
Posted: July 1, 2024
GLC On-The-Go is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Murrieta, California. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, evenings •
read more...
Travel Speech Language Pathologist 1 944 per week
Company:
Centra Healthcare Allied
Posted: July 1, 2024
Centra Healthcare Allied is seeking a travel Speech Language Pathologist for a travel job in San Rafael, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 09/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment
read more...
Family Medicine Nurse Practitioner Needed for Locum Tenens Coverage at Facility Outside of Monterey
Company:
LocumTenens com
Posted: June 27, 2024
About the facility A community health center is seeking a family medicine nurse practitioner for locum tenens coverage. About the facility location The facility is located 1 hour outside of Monterey, California. About the clinician's workday The schedule is 5x8 shifts, Monday - Friday. The clinician
read more...
Travel Speech Language Pathologist 2 010 per week
Company:
Ardor Health Solutions
Posted: July 1, 2024
Ardor Health Solutions is seeking a travel Speech Language Pathologist for a travel job in San Rafael, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 09/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:
read more...
Inspector
Company:
Better Talent
Posted: June 27, 2024
BLUEWATER VACATION HOMES COMPANY OVERVIEW: Apply today for a fulfilling career as a Property Inspector overseeing our high-quality vacation rentals along San Diego's stunning coast. Passion. Precision. Personality - that's what you can expect when you become part of the team at Bluewater Vacation
read more...
A California Facility Is Searching for a Locum Tenens Internal Medicine Physician
Company:
CompHealth
Posted: June 20, 2024
Some locum assignments can be as short as a day, others, years. Some are far from home, others are local. Whatever it is you're looking for, we offer true opportunities, not just postings. CompHealth goes far beyond a job board, providing you with expert guidance tailored to your specific needs and
read more...
Network Security Analyst I
Company:
Select Cyber
Posted: July 1, 2024
Select Cyber, an Information Security recruitment specialty firm, seeks to fill the following role for our client: • Network Security Analyst I • Be part of a cutting-edge Computer Incident Response Team, (CIRT) for a fortune 500 company. We are looking for individuals that want to learn a new field
read more...
Travel Speech Language Pathologist 1 408 per week
Company:
OneStaff Medical
Posted: July 1, 2024
OneStaff Medical is seeking a travel Speech Language Pathologist for a travel job in San Rafael, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 09/02/2024 • Duration: 13 weeks • 24 hours per week • Shift: 8 hours, days • Employment Type:
read more...
RN/Registered Nurse Cardiac Progressive Care Unit
Company:
Community Health Systems
Posted: May 27, 2024
RN, Cardiac Progressive Care Unit • Requisition ID • 2024-40971 • Category • Registered Nurse • Shift Type • Full-Time • Shift • 12 Hour • Shift Schedule • Days • Facility • Community Regional Medical Center (CRMC) • Location •
read more...
Travel Nurse RN - PACU/Pre-Post Op 2 308 per week
Company:
FlexCare Medical Staffing
Posted: June 21, 2024
FlexCare is a nationwide leader in the staffing of travel nurses and clinicians. • With access to thousands of facilities around the country, our mission is to deliver premier travel staffing solutions with integrity and transparency. • FlexCare's exceptional service and reputation make it
read more...
Operations Admin Vacation Rentals
Company:
Better Talent
Posted: June 28, 2024
COMPANY OVERVIEW: We care. We listen. We help. At Tahoe Rental Company, these principles define us. We have grown our reputation for excellent service on Lake Tahoe's North Shore. Managing many properties from Kings Beach to Homewood, we're proud of our commitment to service and the area. Our
read more...
Dental Hygienist
Company:
Employer Confidential
Posted: July 1, 2024
Our outstanding dental practice is seeking an exceptional Dental Hygienist for an opportunity to join our dedicated team. • Who We Are • We are a dental team dedicated to the well being of our patients' health who believe prevention is the core of what we do. • Who We're Looking For • Dedicated
read more...
Travel Nurse RN - Labor and Delivery 2 406 per week
Company:
MedPro Healthcare Staffing
Posted: July 1, 2024
MedPro Healthcare Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Lodi, California. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel
read more...
Housekeeper
Company:
Better Talent
Posted: June 27, 2024
COMPANY OVERVIEW: • A fantastic opportunity is just around the corner if you ve been looking for a high-energy team with consistent work, flexible schedules, and competitive compensation packages. Located halfway between San Francisco and Los Angeles along scenic Highway 101, Paso Robles Vacation
read more...
Travel Speech Language Pathologist 1 927 per week
Company:
MedPro Healthcare Allied Staffing
Posted: July 1, 2024
MedPro Healthcare Allied Staffing is seeking a travel Speech Language Pathologist for a travel job in San Rafael, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 09/02/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •
read more...
Travel Speech Language Pathologist 1 856 per week
Company:
PHP
Posted: July 1, 2024
PHP is seeking a travel Speech Language Pathologist for a travel job in San Rafael, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 09/02/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel PHP Job ID
read more...
RN/Registered Nurse Post Interventional Cardiac Area PICA
Company:
Community Health Systems
Posted: May 13, 2024
RN, Post Interventional Cardiac Area (PICA) • Requisition ID • 2023-37999 • Category • Registered Nurse • Shift Type • PRN • Shift • 12 Hour • Shift Schedule • Days • Facility • Clovis Community Medical Center (CCMC) • Location •
read more...
Travel Physical Therapist 2 251 per week
Company:
Aureus Medical Group
Posted: July 1, 2024
Aureus Medical Group - Therapy is seeking a travel Physical Therapist for a travel job in San Ramon, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 14 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Estimated
read more...
Product Quality Inspector - Los Angeles California
Company:
lululemon athletica
Posted: June 12, 2024
Product Quality Inspector • Who we are • lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations
read more...
Temporary Pediatric Physician
Company:
CompHealth
Posted: July 1, 2024
We are dedicated to easing the process of finding temporary positions for physicians. Our comprehensive support includes handling credentialing, housing, travel arrangements, and more, so you can focus on patient care. • Active state license required • Board certification required • Weekday,
read more...