Operations Manager

Are you a natural leader with a passion for operational excellence? Do you thrive in a fast-paced environment and enjoy making a positive impact? Royal Ambulance is seeking an energetic and results-driven Operations Manager to oversee and optimize our operations in Alameda County.
As an Operations Manager, you will be responsible for continuously monitoring and improving field operations performance.
You will play a key role in understanding, evaluating, and implementing strategic objectives, organizational KPIs, and efficient resource allocation.
Your leadership skills will be essential in ensuring that our operations supervisory team and field operations staff are aligned with our goals, values, and mission.
If you're passionate about motivating your team, leading improvement projects, and driving results through innovation, apply today!
Responsibilities Support, mentor, coach, and counsel Operations Supervisors and EMS Staff
Oversee, review, manage, and control operational expenses for EMT equipment and supplies, vehicle maintenance, and all Operations Department staff hours worked;
Operations Department Performance Management; manage, track, and document Royal-defined objectives and key performance indicators; conduct quarterly structured appraisals and annual reviews for Operations Supervisors to ensure performance and behaviors are aligned with organizational values, mission, and quality standards.
Oversee staffing levels and scheduling efficiency and utilization; Coordinate with Human Resources on employee disciplinary issues; conduct suspensions and terminations
Provide backup support for interview assistance on an as-needed basis
Oversee, review, and address service-related unusual occurrences, issues, or concerns; stay abreast of and follow up with Supervisor led investigations; review and finalize findings report; analyze and recommend process improvements and communicate with Supervisors and Regional Operations Manager/Director of Operations
Manage and coordinate yearly audits and inspections for State, CHP, and DMV compliance; address and manage the implementation of any needed changes
Coordinate facilities management; manage relationships with contractors; request and assess bids for work and repairs; consider budget restrictions; delegate as needed; communicate proactively to ensure minimal distractions and minimize any inefficiencies
Assist Risk and Safety Manager for any work-related injuries and exposures on an as-needed basis
Consider safety and security precautions when engaging in all activities or when observing others engaging in activities and make appropriate recommendations for improvements or take the steps necessary for immediate action
Communicate effectively with the CEO, Human Resources Department, Operations Team, Billing Department, Communications Center, Account Managers, CCT Department, and VSTs and keep them informed and up to date on issues, trends, and any relevant information
Handle protected health information (PHI) in a manner consistent with the HealthInsurance Portability and Accountability Act (HIPAA).
Participate in all Company-wide events and meetings
Demonstrate and support Royal's Mission, Values, and Quality Standards
Requirements/Qualifications:
Team Leadership - Build, motivate, and inspire others
High-school diploma or equivalent (college degree preferred)
Demonstrated success in Process Improvement and Project Management
Prior operations management and team leadership experience (EMS/Ambulance experience is highly preferred, but NOT required)
Excellent customer service skills
Excellent oral and written communication skills
Excellent organizational and time management skills
Demonstrated ability to interpret data and comprehend system performance and efficiency improvement measures
Demonstrated ability to confront conflict effectively and formulate collaborative resolutions
Good problem-solving ability with sound reasoning and analysis of options
Equally able to work independently as well as within a team
Strong working knowledge of basic computer skills (Word, Excel, Outlook, Tableau)
A demonstrated commitment to service excellence and quality improvement
Ability to handle confidential information in a professional manner
Continuous improvement through professional and educational opportunities and development such as training, seminars, workshops, and literacy
$90,000 - $100,000 a year About Royal Ambulance:

Royal Ambulance is theleaderin healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, San Francisco, and San Mateo County.
Since 2006, we've grown from 2 ambulances and 10 employees to over 100 ambulances and 600+ team members.
We are known for our our amazing work culture, awarded one of the Top 50 Inspiring Workplaces 2022 and Glassdoor's Top 50 Best Places to Work in the US , Inc Magazine's Fastest Growing Private Companies , and Modern Healthcare's 'Best Places to Work' .
As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first-class team member experience.
Join us and be a part of this exciting growth opportunity whilesurrounding yourself with other like-minded individuals, who encourage and inspire one another along their path in EMS and Healthcare.
At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.
Follow us on Instagram @RuleTogether
• The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job.
Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
• Royal Ambulance is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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