Junior Business and Technology Analyst - Product Analyst

Axos Bank

Target Range:
$24.00 /Hr. - $26.00 /Hr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job
This is an exciting opportunity to join a unique and immersive rotational program as a first step in your career in technology. This full-time rotational program is geared toward providing multi-software platform exposure that focuses on the expansion of knowledge and real-life application within each. We are seeking innovative and energetic individuals who are excited about expanding their skillsets and accelerating their career path with immediate exposure to software applications.

For this position, you will be in the Product Analyst Rotational Program where you will be joining the Axos' Consumer Information Technology Group. You will get to be a part of a team responsible for the implementation of cutting-edge software driven solutions. As you progress through the program, you will rotate into different complimentary areas within the Product Analyst track where roles and responsibilities will change. The final goal of the program is permanent placement within your area of focus. For those looking to make an impact this is where it begins.

In this role you will be part of the Product Management team, focused on Product Owner and analysis responsibilities of the group. Through the different rotations completed, you will gain the knowledge and skills: Product Owner Essentials, Support Communications, and Decision Making Analytics. This position is on-site and located at our HQ in San Diego, CA.
• AxosBank
• LI-Onsite

Responsibilities

• Review business requirements and turn them into documentation for Developers and QA analysts
• Document the users' journey through our technology using user and data flow diagrams
• Work with Product team members to identify opportunities for phasing in functionality over a number of releases
• Analyze feature and defect data to identify opportunities for product and process improvements
• Troubleshooting and managing incoming support requests and crafting responses to a variety of stakeholders
• Creating release documentation to communicate upcoming functionality
• Participate in daily meetings that go over product maintenance and enhancements
• Contribute to the overall product and process improvements
• Document process steps of repetitive tasks performed
• Partner with CoE and other teams to coordinate cross-team initiatives
• Perform any additional duties as assigned

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Mathematics, or a related discipline
• Customer Obsession: "Good enough" isn't good enough for you. You're obsessed with perfecting the customer experience
• Leadership: A confident person with the ability to connect and inspire others to achieve success, whether or not they directly report to you
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Excuses aren't in your vocabulary because you always find alternative solutions when issues arise
• Ethics: Highest level of professional integrity and honesty as well as personal credibility. Your reputation for precedes you in this regard
• Innovation: Dedication to maintaining cutting edge talent with the courage to implement new ideas, technology, and aggressively challenge the status quo. You don't accept responses to new ideas like "That's the way it's always been done" because you use facts, data, and people skills to implement meaningful change
• Immersion: A propensity to rapidly master the understanding and application of new technology
• Excellent verbal and written communication skills, including ability to simplify complex concepts for technical and non-technical audience

• 1+ year's working in an office environment or recent college graduate
• Basic understanding of SQL, Tableau, or advanced MSFT Excel
• Basic understanding of flowcharts, Visio, and/or Diagrams.net

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading