Customer Service Representative - Work From Home in Nebraska

Blue Cross and Blue Shield of Nebraska (BCBSNE) is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it!

As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member.

Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application.Customer Services hires for classes and we anticipated class start dates:

• August 2024
• September 2024

• Location:
  Work from home anywhere in the State of Nebraska or local Omaha metro area.
• Salary:
  $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date)
• Status:
  Full-Time (40 hours per week)
• Training Schedule:
  9-12 weeks of live virtual training:
  8:
  00am - 4:
  30pm (Central Time Zone) Monday to Friday. (Virtual training is interactive - camera and audio will be utilized for training purposes)
• Work Schedule:
  After training, must be able to work any 8.5 hour shift between 7:
  30am-6:
  00pm (Central Time Zone) Monday to Friday
• Required:
  Reliable internet service provider as well as dedicated, distraction free workplace

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

• High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 12-14 weeks in length.

• Basic medical/dental terminology and contract interpretation is a plus.