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Company:
Idaho State Job Bank
Category:
Customer Services
Posted: June 29, 2024
Customer Service Representatives - Work from Home at Sutherland Global Services in Boise, Idaho, United States Are you a quick and constant learner looking for an opportunity to use your knowledge, skill and personality to support customers? Are you an active listener driven by a need to ask - and answer - questions in order to solve problems and meet goals? Do friends and family see you as a 'go-to' person who helps others to understand products and services? Join us.
We're Sutherland - certified as a Great Place To Work for the second year in a row - and we're seeking full-time, work-from-home Customer Service Representatives to provide next-level care to customers of one of our customers, a major company innovating the automotive industry.
You don't need to be a car expert to join us; instead, you'll go through a thorough training to learn how to best provide exceptional experiences for buyers, sellers and owners calling in with questions or requests for assistance.
What we offer:
+ Hourly pay starting at $15.00 + Medical, dental and vision benefits + Paid training and generous PTO (be sure to ask about our new Global Flexible Vacation Policy) + Advancement opportunities - 80% of our frontline leaders have been promoted from within + Additional pay incentives + Excellent English communication skills, both verbal and written + At least one year of experience in customer-service, help desk or technical support + Typing skills of 30+ WPM with 85% accuracy + Strong computer skills, especially proficient in Microsoft Office, Outlook and other Internet-based tools.
• High school diploma or equivalent + Full-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday + Previous work at home experience is an asset.
We will provide equipment, however to work from home, you must have:
+ Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
(wireless and/or satellite Internet Service Providers are not compatible with our systems) + A quiet and distraction-free, secure place to work.
IMPORTANT NOTE:
This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
About us:
_As a global digital transformation company, Sutherland has been helping customers transform automated custome To view full details and how to apply, please login or create a Job Seeker account
Associated topics:
associate, call center, clerk, customer care representative, customer care specialist, customer service, customer service representative, platform support, product support, telephone service representative
Read the full job description and apply online on the recuiter's web-site
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