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Company: InvestNext
Location: US - Alabama - Pelham
Category:
Posted: July 8, 2024

[Customer Service / Remote] - Anywhere in U.S.
/ Up to $70K per year / Medical, dental & vision / PTO / 401k match / Laptop provided - As a Product Support Specialist you'll:
Monitor the support inbox and optimize workflows to drive down response time; Communicate with customers via phone, email, chat, and video calls; Troubleshoot issues that users experience and provide recommended solutions to the product development team; Own CSAT scores, connecting with unsatisfied customers to provide a solution.
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