EPIC Analyst Clinical

Epic Systems Analyst

Summary

This position works specifically with the Inpatient Clinical Documentation team that services inpatient nursing and ancillary health users at Children's of Alabama. The Inpatient Clinical Documentation Application Analyst will serve as an intermediate level functional expert and is responsible for the workflow configurations, support, and any on-going build efforts including upgrades, and modifications for EPIC and other applications required by the healthcare system. This position will also be responsible for specific aspects of assigned projects, will research system problems, refer problems as required to vendors, assist in training users on assigned software and will work with various departments to ensure satisfaction with their systems. The Application Analyst provides outstanding customer service and contributes to the organization's mission of utilizing information technology to improve patient care and ensure revenue integrity.

Responsibilities
Serve as a subject matter expert for assigned applications and department functions.
Install EPIC applications, new components, and upgrade existing applications.
Communicate configurations and application settings to key stakeholders.
Assist with determining how a new system, upgrade, or new component can best meet the needs of the users:

Analyze business/clinical needs and requirements
Evaluate the operational workflow applied to the system
Create system specifications from user requirements
Coordinate workflow documentation and integration with applications collaborating with key stakeholders and operational subject matter experts
Participate in the planning and implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes)
Participate in full life-cycle system testing; develop test scripts, coordinate the setup of the testing environment, execute testing scripts, identify issues, and coordinate issue resolution
Collaborate with the Epic Cogito and reporting team to develop and support requested reporting for key stakeholders
Lead demonstrations of applications and functionalities within applications to peers, end users and leaders
Coordinate the deployment of changes and environmental readiness in support of work efforts following defined COA Change Control workflows
Participate in the maintenance of training materials and disseminate materials to users
Maintain system protocols - adhering to best practices of COA and the industry
Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
Administer application-level security and access controls in conjunction with IT Provisioning team
Provide timely, effective, and professional customer support
Provide application troubleshooting support EPIC and other applications. Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required
Create, monitor, and work, assigned incidents to resolution. Initiates and coordinates troubleshooting with team members and peers for known issues
Perform regular on call rotation and coverage as assigned
Cross trains and mentors new team members and end user
Participate in ongoing professional development to maintain credentials
Perform all other related duties as assigned

Competencies
Excellent communication skills.
Strong analytical skills.
Well organized with the ability to manage multiple projects and meet deadlines.
Provide excellence in customer service under all circumstances.
Epic Application/module experience (including but not limited to implementation, troubleshooting, and support) with the Epic Foundation System strongly preferred.
Minimum Requirements Bachelor's Degree in a clinical area, computer science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience
Epic certification within 6 months of hire, if applicable
This position requires onsite availability weekly, no 100% remote at this time.