Dispatcher

Dispatcher

5025 Van Buren St, Anchorage, AK 99517, USA
Req #2547

Wednesday, June 19, 2024

See yourself at Odyssey.

Join the team as our new Dispatcher!

Who We Are & Why We're Hiring

Odyssey Alaska, a division of Odyssey Logistics & Technology Corporation ("Odyssey"), is your trusted and reliable transportation and logistics company, providing a wide range of ocean freight consolidating and freight forwarding, trucking, project logistics and warehousing-distribution services. Our diverse customer base ships a wide variety of products across a variety of modes. AFF operates food grade facilities (FSMA compliant and AIB approved) in dry, hazmat and 100% true temperature protected settings to fit your shipping requirements.

Based in Vibrant Anchorage, AK , Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: ***/careers

About the Job:

The position of Dispatcher will have primary responsibility to direct and coordinate the pickup and delivery of local/regional shipments and freight.

Work Schedule:

Monday through Friday

Shift hours 7:00am - 3:30pm

In This Role, You Will:

Provide superior customer service to all customers, both internal and external. Seek to increase cooperation and smooth flow of information/documents within and between departments to enhance efficiency in trucking and warehouse operations.

Dispatch for pickup and delivery of cargo to/from customers, marine terminals, rail terminals, off dock intermodal terminals, and warehouses, or other locations/facilities.

Monitor Hours of Service of drivers and Independent Contractors to ensure compliance with FMSCA regulations.

Monitor and use company cargo/shipment databases; websites for marine terminals, steamship lines, railroads, intermodal industry (eModal & UIIA) and other off dock facilities for availability, appointments, and finding problems.

Communicate in a timely manner to internal departments and customers regarding the status of containers, appointments, marine and rail related challenges, detected vessel arrival changes, traffic related impacts and other difficulties.

Prepare, maintain, and disseminate to subscribing departments a daily dispatch report, which summarizes container status: active dispatch appointments, released and available, "needs attention or action" to become available for appointments.

Coordinate with Warehouses, Surface Transportation, Customs Brokerage, and International Transportation departments to establish planning and priority for dispatch of available containers to manage upcoming production plans.

Communicate with customers, sales, and other departments to assemble information necessary to assure that incoming and outgoing shipments are dispatched in a timely and properly documented manner.

Assure that all shipments are accurately documented and signed for, research cargo status, container release, and location status via phone and e-mail.

Obtain necessary permits for trips that require them.

Update company and other appropriate electronic records on a timely and accurate basis.

Handle routine CFS, DOT, Vendor, and Dispatch documentation production and flow processes.

Develop from available resources rate quotes for drayage services as requested.

Input shipment information into company computer.

Maintain information in the strictest of confidence.

Support and actively comply with the security duties and responsibilities described in the C-TPAT Security Program document which was received and signed for upon hire.

ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets the most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

High school diploma or equivalent.

Keyboarding proficiency using both hands and all fingers accurately.

Minimum two years' experience dispatching in a truck/intermodal environment.

Must have working proficiency of Customs and Border Protection, Federal Motor Carrier Safety Administration, and State of Alaska regulations as they pertain to dispatching and carrier compliance.

Must be customer service focused.

Proficient in the use of computer programs such as Word, Excel, Outlook.

Good working competency with chassis provider websites, terminal websites, ocean carrier websites, eModal, and/or UIIA is preferred.

Excellent organizational skills for prioritizing workloads and maintaining proper documentation.

Must be able to work independently.

Requires a high level of attention to detail and data entry accuracy.

Must support teamwork by participating, cooperating, and communicating with co-workers, Independent Contractors, drivers, customers, and terminal/outside warehouse personnel.

Must be able to effectively communicate with customers and co-workers by providing accurate, courteous, and timely responses to questions or concerns.

Must be 18 or older.

Location:

This is an in-office role based in Anchorage, AK , USA

We offer a generous compensation and benefits package including:

Choice of medical plans with FSA, HRA and HSA options;

Company-paid dental and life/disability Plans;

401K with company match;

Preferred vendor discounts;

Competitive Paid Time Off.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Other details

Job Family
Operations

Pay Type
Hourly

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