Collection Specialist

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move.
Join our flow.
We have an exciting opportunity for an experienced Collections Specialist within the Finance team to be based in Jeddah, Saudi Arabia.This position is responsible for managing customer accounts receivables, routinely contact customers on open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.
What will you do? Coordinating BPO and retained organization for credit management, collection, and dispute management processes.Resolving and supporting FL solving complicated collection cases.Performing dispute root cause analysis and corrective actions from end-to-end perspectiveDepending on the local requirements the first collection contact may be carried out physically.Transactional tasks for accounts retained in FL responsibility.Dispute management routing for agreed retained accounts.Recording invoice disputes into collection and dispute management solution as they ariseInitiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolutionApplying Collection strategy for agreed retained accounts.Conducting the collection calls towards customers in a structured way.Requesting promises to pay from customers as part of collection contacts and recording the given promises.Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
Are you the one? Finance / Business / Economic education background.2-5 years of experience in collections in the field.Arabic native and excellent English communication.Excellent communication, negotiation, and customer handling skills.Excellent level in using MS Office is a must.This role is open only for Saudi nationals.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion.
We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision.
As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
•