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Company:
ITFS sp z o o
Location:
PL -
Warszawa
Posted: July 7, 2024
technologies-expected :
ITILabout-project :
Workplace:
100% remoteForm of cooperation:
B2B with ITFS, long-term cooperationClient:
international consulting companyresponsibilities :
Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,Coordinate SLA creations (through interaction with the Client team),Oversee and guide all activities of the service team (2 and 3 line of support),Ensure team follows best practices and maintain service level agreements,Leading teams through incident, problem and change management, as well as root cause analysis,Continual improvement of problem & incident management processes,Monitor and manage Client complaints till resolution,Support of the sales process,Manage customer relationships and right communication channels.requirements-expected :
Minimum 3 years of experience as a Delivery Manager or Service Manager,Proven track record in IT Support projects in an international environment,Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,Good grasp of both the development (e.
g.
requirements definition, testing) and IT support (e.
monitoring, continuous delivery) processes,Confident with working in a fast-paced environment,Knowledge of ITIL framework,Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments,Ability to speak and write English fluently (minimum C1),Ability to develop and nurture strong relationships at all levels,Excellent time management and personal organizational skills.offered :
Transparent cooperation termsSubsidies for Enel-Med medical package and Multisport card, as well as basic accounting package - free for up to three invoices per month)benefits :
sharing the costs of sports activitiesprivate medical care Firma:
ITFS sp.
z o.o.
Dodano:
29.
6.
2024 Praca na stanowisku - aktualna Otrzymuj nowe oferty e-mailem
•
ITILabout-project :
Workplace:
100% remoteForm of cooperation:
B2B with ITFS, long-term cooperationClient:
international consulting companyresponsibilities :
Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,Coordinate SLA creations (through interaction with the Client team),Oversee and guide all activities of the service team (2 and 3 line of support),Ensure team follows best practices and maintain service level agreements,Leading teams through incident, problem and change management, as well as root cause analysis,Continual improvement of problem & incident management processes,Monitor and manage Client complaints till resolution,Support of the sales process,Manage customer relationships and right communication channels.requirements-expected :
Minimum 3 years of experience as a Delivery Manager or Service Manager,Proven track record in IT Support projects in an international environment,Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,Good grasp of both the development (e.
g.
requirements definition, testing) and IT support (e.
monitoring, continuous delivery) processes,Confident with working in a fast-paced environment,Knowledge of ITIL framework,Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments,Ability to speak and write English fluently (minimum C1),Ability to develop and nurture strong relationships at all levels,Excellent time management and personal organizational skills.offered :
Transparent cooperation termsSubsidies for Enel-Med medical package and Multisport card, as well as basic accounting package - free for up to three invoices per month)benefits :
sharing the costs of sports activitiesprivate medical care Firma:
ITFS sp.
z o.o.
Dodano:
29.
6.
2024 Praca na stanowisku - aktualna Otrzymuj nowe oferty e-mailem
•
Read the full job description and apply online on the recuiter's web-site
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