Support Manager

What Are We Looking For? DPS is delighted to welcome applications to join our Client Support Department as a Support Manager in Glenrothes.
This position will be responsible for overseeing and managing all aspects of the department's operations.
You will lead a team of support engineers and specialists, ensuring the delivery of exceptional technical support and maintenance services in Automation, process control, and industrial instrumentation.
The Department Manager plays a critical role in driving departmental growth, fostering client relationships, and ensuring the delivery of high-quality solutions to meet customer needs.
Some of Your Key Duties Include:
Departmental Management:
Lead, mentor, and manage a team of support engineers and specialists, providing guidance, support, and professional development opportunities.
Client Support:
Manage the team of support engineers to ensure timely resolution of client issues and adherence to service level agreements.
Client Relationship Management:
Develop and maintain strong relationships with clients, acting as a trusted advisor and main point of contact for Support and Maintenance.
Project Management and Execution:
Oversee the planning, execution, and delivery of projects, ensuring adherence to project scope, budget, and timeline.
Technical Expertise and Thought Leadership:
Provide technical guidance and expertise to the department, offering insights and recommendations for innovative solutions and approaches.
What Do You Need? Bachelor's degree in engineering or a related field.
A Masters degree or relevant professional certifications would be advantageous.
Extensive experience in automation and process control, including management and leadership roles.
Strong technical knowledge and expertise in industrial automation systems, control systems, instrumentation, and associated software.
Demonstrated experience in managing and leading a team of engineers and specialists.
Excellent client-facing and communication skills, with the ability to build and maintain strong relationships.
DPS - Who Are We? We solve manufacturing challenges through the intelligent use of technology.
DPS Group is one of the UK's leading integrated electrical, instrumental & control and compliance providers.
We are trusted to deliver integrated solutions on often highly complicated projects, by some of the world's best-known brands, across a range of sectors.
We help some of the world's highest profile brands by working with them to find solutions which are operationally efficient, and drive profitability.
We work across a range of sectors including Power, Pharmaceutical, Petrochemical, Oil & Gas, Food & Beverage, Bio Energy and Paper, but to name a few.
We offer an end-to-end virtuous cycle approach to projects which includes:
Analyse, Develop, Comply, Maintain, Install, Build & Design.
Our Innovative, creative and a customer focused approach ensures that DPS delivers the highest standards of safety, service & sustainability.
This approach is fully embraced throughout our business and ensure we deliver the optimum level of efficiency whilst maintaining the highest quality standards and continuous improvement of our quality management system ISO 9001:
2015.
We aim to minimize environmental impact of our own systems and help develop environmentally responsible customer solutions.
DPS Group recognises its obligations to act responsibly, ethically and with integrity in all its dealings with staff, customers, brand partners and suppliers, neighbours and the environment as a whole.
We aim to:
Minimise health, safety and environmental risks.
Dispose of waste in an environmentally responsible manner.
Reuse and recycle where practicable.
Develop environmentally responsible customer solutions.
Deliver a net positive impact on the environment.
Promote sustainability within the organisation.
DPS Group adheres to the Environmental Management Systems Standard ISO 14001:
2015 to identify and control our environmental impact and improve our environmental performance.
We are also official partners with Siemens, Rockwell Automation and Schneider Electric, giving us the unique opportunity to develop skills with these manufacturers' solutions for our team.
What DPS Offer To build successful teams and drive the level of quality that DPS is renowned for, we know we need the best people in industry.
Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in such an innovative industry.
At DPS, you'll be given every opportunity to set the path of your own career through the business and work in an environment that will require you to rise to the challenge of working for a market leader.
Industry leading salary Discretionary Bonus Available Car Allowance Holiday Allowance Long Service Holidays (Position Dependant) Company Pension Scheme Private Healthcare Scheme (Contribute, Personal or Family - Position Dependant) Access to Company Healthcare Scheme (salary sacrifice) EV/Hybrid Car Lease Scheme At DPS Group we understand our continued success is down to our dedicated team, therefore we invest time and effort in each individual; training and assisting with their personal and professional development, helping them build a long-term career within the business