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Company:
Amadeus
Location:
ES -
Madrid
Posted: July 6, 2024
Job Title
Program Manager, Digital Transformation - Salesforce for Travel Industry
As Program Manager you will support our biggest business unit (Travel Unit) and deliver global transformation initiatives / digitalization roadmap, ensuring our Digitalization and Automation solutions provided generate expected business value in alignment with Functions Units strategic directions.
You will also develop and maintain a trusted partnership relationship with Business counterparts and Business Owners.
Your main responsibilities
1. Manage the Execution / Transformation
Prepare the implementation of digitalization projects of assigned portfolio - mobilization, kick off, design, build, test, go live, hyper care - and their different dimensions - processes, people, data, technology, governance.
Be the conductor of all the stakeholders showing the way, setting the tune, and syncing the different players.
Assure the digitalization projects are delivered on time, on scope and on budget, manage deliverables, planning, budget, risks, issues, etc.
2. Drive the Initiative, Project Pipeline and Portfolio Governance
Structure, plan, initiate, monitor, govern, and manage projects (scope, plan & budget).
Perform risk assessment, develop contingency plans, and realign project efforts.
Identify needs for change management including pre-implementation and post-implementation activities.
Drive the monitoring of deliverables, risks, issues, and interdependencies of those programs. Identify, propose, and implement mitigation and resolution actions.
Resolve multiple, conflicting viewpoints and secure buy-in of business leaders and resources for execution.
Focus on business outcomes, define concrete goals, and link metrics to strategic goals - so that positive differences in business performance is measured and tracked.
Manage contracts : Manage project vendor / s to ensure contracted deliverables are received on-time and to the expected standard of quality.
3. Manage Account / Business Relationship
Support the portfolio lead as the principal Digital Transformation Services (DTS) point of contact of the Function units' stakeholders, ensuring strategic intents are met.
Identify key stakeholders and support the relationship plan.
Foster the relationship with our Business Partners.
4. Execute Presales / Digitalization Strategy and Project Incubation
Understand business objectives / strategies and deliver those into a DTS portfolio accordingly.
Support opportunity assessments, securing the approval, capacity and budget required to start pre-project, drive Project Preparation Plan (PPP) and produce required deliverables.
5. Post sales / Success Management
Ensure exit criteria are met for project closure.
Measure adoption, benefits realization, process adherence, user satisfaction, value realization.
Identify opportunities to improve.
About the ideal candidate
Holds a Degree
Demonstrates experience as program or project manager leading and delivering complex Salesforce implementation experience for large corporations in the Travel Industry addressing processes, people, data, technology, governance
Is proficient in English, other languages a plus
Strategic thinker, business value and purpose focus, skilled in translating strategic intents into digitalization roadmap and execution of transformational projects
Strong communication skills, being able to efficiently communicate technology challenges in business terms with ability to build trusted and strategic relationships
What we can offer you
Opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology and sees the world with a technology-first perspective
Add your voice to our diverse mix for better discussions, decisions, and outcomes for everyone
Access to a comprehensive suite of learning and development tools
An opportunity to work in a multicultural, diverse, fun, and supportive global team
Ready to leave your footprint? Be the power behind better journeys
Apply now!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
•
Program Manager, Digital Transformation - Salesforce for Travel Industry
As Program Manager you will support our biggest business unit (Travel Unit) and deliver global transformation initiatives / digitalization roadmap, ensuring our Digitalization and Automation solutions provided generate expected business value in alignment with Functions Units strategic directions.
You will also develop and maintain a trusted partnership relationship with Business counterparts and Business Owners.
Your main responsibilities
1. Manage the Execution / Transformation
Prepare the implementation of digitalization projects of assigned portfolio - mobilization, kick off, design, build, test, go live, hyper care - and their different dimensions - processes, people, data, technology, governance.
Be the conductor of all the stakeholders showing the way, setting the tune, and syncing the different players.
Assure the digitalization projects are delivered on time, on scope and on budget, manage deliverables, planning, budget, risks, issues, etc.
2. Drive the Initiative, Project Pipeline and Portfolio Governance
Structure, plan, initiate, monitor, govern, and manage projects (scope, plan & budget).
Perform risk assessment, develop contingency plans, and realign project efforts.
Identify needs for change management including pre-implementation and post-implementation activities.
Drive the monitoring of deliverables, risks, issues, and interdependencies of those programs. Identify, propose, and implement mitigation and resolution actions.
Resolve multiple, conflicting viewpoints and secure buy-in of business leaders and resources for execution.
Focus on business outcomes, define concrete goals, and link metrics to strategic goals - so that positive differences in business performance is measured and tracked.
Manage contracts : Manage project vendor / s to ensure contracted deliverables are received on-time and to the expected standard of quality.
3. Manage Account / Business Relationship
Support the portfolio lead as the principal Digital Transformation Services (DTS) point of contact of the Function units' stakeholders, ensuring strategic intents are met.
Identify key stakeholders and support the relationship plan.
Foster the relationship with our Business Partners.
4. Execute Presales / Digitalization Strategy and Project Incubation
Understand business objectives / strategies and deliver those into a DTS portfolio accordingly.
Support opportunity assessments, securing the approval, capacity and budget required to start pre-project, drive Project Preparation Plan (PPP) and produce required deliverables.
5. Post sales / Success Management
Ensure exit criteria are met for project closure.
Measure adoption, benefits realization, process adherence, user satisfaction, value realization.
Identify opportunities to improve.
About the ideal candidate
Holds a Degree
Demonstrates experience as program or project manager leading and delivering complex Salesforce implementation experience for large corporations in the Travel Industry addressing processes, people, data, technology, governance
Is proficient in English, other languages a plus
Strategic thinker, business value and purpose focus, skilled in translating strategic intents into digitalization roadmap and execution of transformational projects
Strong communication skills, being able to efficiently communicate technology challenges in business terms with ability to build trusted and strategic relationships
What we can offer you
Opportunity to work for one of the world's top leading travel tech companies; a company that originated in technology and sees the world with a technology-first perspective
Add your voice to our diverse mix for better discussions, decisions, and outcomes for everyone
Access to a comprehensive suite of learning and development tools
An opportunity to work in a multicultural, diverse, fun, and supportive global team
Ready to leave your footprint? Be the power behind better journeys
Apply now!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
•
Read the full job description and apply online on the recuiter's web-site
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