Senior Process Consultant in Personal and Business Customer Services Transformation

Are you interested in joining Danske Bank, where you will help drive new ways of working in P&BC Services and have a large network of collaboration partners? Do you like working with data, analysis and people? Would you like to combine project execution, with hands-on deliveries and traceable results? Then come join Personal & Business Customers Services within the Technology & Services and be part of releasing potential in people and businesses!

P&BC Services Transformation consists of three areas of responsibility with around 20 colleagues in Denmark, Finland, and Lithuania. We focus on Process optimisation, Project Management and Strategic development. Together, we enable P&BC Services area of approx. 1,000 employees across the Nordics and Lithuania to develop and optimise their daily operation. P&BC Services handles the manual service operation for Personal and Business customers.

In P&BC Services Transformation team, we are leading, enabling, and supporting strategic tasks and initiatives related to transform, run, and organising the organisation, e.g. strategic integration, migration projects, implementation of initiatives developed by us and our tribe and business organisation, as well as advisory and support to leaders and the Head of the organisation.

You will:

• Continuously develop the way of working
• Identify process improvement opportunities that create measurable benefits - i.e. reduction of task variance, reduction of error rate from an E2E perspective and similar
• Identify and report gaps and deviations in processes or tools
• Engage stakeholders at different seniority levels and roles within the Bank
• Ensure process sustainability

About you:

• Work experience as a process consultant
• Experience utilising LEAN/Six Sigma in theory and practice
• Structured, great planning abilities (Waterfall/Agile)
• Higher education degree would be considered as a beneficial asset
• Purpose-oriented and excited about unleashing potential through your tasks and the relations you build
• Strong in stakeholder management and collaboration. Able to work with all levels in the organisation. Involvement of stakeholders to understand and challenge their input, plans, and results - and follow through on deliveries and agreements
• Great communication skills
• Advanced skills in English, both verbally and written

We offer:

Monthly salary range applies only if you work in Lithuania from 2400 EUR to 3600 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities:
  professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being:
  a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions:
  home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave:
  for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package:
  accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE

Your title in job contract will be Consultant - Processes, Senior.

If you have any questions, please contact hiring manager Helle Kopp Hansen via

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