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Company:
Metra Aluminium inc
Posted: May 21, 2024
Nous sommes un manufaturier de profilés d'aluminium et nous sommes actuellement à la recherche d'un(e) candidat(e) dynamique pour combler un poste de représentant(e) interne au service à la clientèle.
Vous êtes reconnu pour votre entregent, votre tact et votre excellence en matière de service à la clientèle? Nous avons le poste idéal pour vous!
• Réception des demandes de soumission provenant des clients - cueillette et distribution des informations - assurer l'exactitude des données - ouverture de compte
• Envoi des soumissions aux client et suivi
• Entrée des commandes dans le système informatique
• Communiquer toutes informations pertinentes ( clients / production) pouvant affecter une commande ( exigences à rencontrer, délai de livraison, etc. )
• Contact principal pour les toutes questions des clients
• Étroite collaboration avec plusieurs intervenants internes ( expédition, planification, sous-traitance, etc. )
• Gérer les plaintes et les retours - émettre les notes de crédit
• Suivi de divers fichiers de gestion de commandes clients ( Excel)
• Faire la mise à jour et l'envoi des listes de prix
• Préparation pour envoi d'échantillons aux clients
Profil recherché:
• Aimer le contact avec la clientèle
• Attitude positive et enthousiasme
• Aimer le travail d'équipe
• Capacité de résolution de problème et débrouillardise
• Professionnalisme et rigueur
• Excellente aptitudes de communication / négociation ( téléphone et courriel) - Clients - Interdépartements
• Excellente gestion du stress
• Personne proactive ayant une bonne capacité de résolution de problème.
Exigences:
• Formation académique: DEC en administraion et/ou marketing et/ou expérience équivalente
• Bilingue ( Français et Anglais) parlé et écrit - La langue anglaise est demandé tenant compte que certains de nos clients ne communique pas en français.
• Capacité de rédiger courriels/messages de façon professionnelle et efficace
• Très bonne connaissance de la suite Office ( Niveau Intermédiaire)
• Connaissance de la lecture de plans & devis ( atout)
• Connaissance ERP Dynamics AX ( atout)
Vous êtes reconnu pour votre entregent, votre tact et votre excellence en matière de service à la clientèle? Nous avons le poste idéal pour vous!
• Réception des demandes de soumission provenant des clients - cueillette et distribution des informations - assurer l'exactitude des données - ouverture de compte
• Envoi des soumissions aux client et suivi
• Entrée des commandes dans le système informatique
• Communiquer toutes informations pertinentes ( clients / production) pouvant affecter une commande ( exigences à rencontrer, délai de livraison, etc. )
• Contact principal pour les toutes questions des clients
• Étroite collaboration avec plusieurs intervenants internes ( expédition, planification, sous-traitance, etc. )
• Gérer les plaintes et les retours - émettre les notes de crédit
• Suivi de divers fichiers de gestion de commandes clients ( Excel)
• Faire la mise à jour et l'envoi des listes de prix
• Préparation pour envoi d'échantillons aux clients
Profil recherché:
• Aimer le contact avec la clientèle
• Attitude positive et enthousiasme
• Aimer le travail d'équipe
• Capacité de résolution de problème et débrouillardise
• Professionnalisme et rigueur
• Excellente aptitudes de communication / négociation ( téléphone et courriel) - Clients - Interdépartements
• Excellente gestion du stress
• Personne proactive ayant une bonne capacité de résolution de problème.
Exigences:
• Formation académique: DEC en administraion et/ou marketing et/ou expérience équivalente
• Bilingue ( Français et Anglais) parlé et écrit - La langue anglaise est demandé tenant compte que certains de nos clients ne communique pas en français.
• Capacité de rédiger courriels/messages de façon professionnelle et efficace
• Très bonne connaissance de la suite Office ( Niveau Intermédiaire)
• Connaissance de la lecture de plans & devis ( atout)
• Connaissance ERP Dynamics AX ( atout)
Read the full job description and apply online on the recuiter's web-site
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