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Company:
Accoravillage
Category:
Management
Posted: July 8, 2024
Manager and Team Lead (Bilingual), Quality Assurance, Residential Mortgages We are hiring a Bilingual Manager and Team Lead, Quality Assurance!
Reporting To: Director, Quality Assurance
Full-Time/Part-Time: Contract - 18 months
Posting Date: Not specified
Closing Date: Not specified
Hours of Work: 8:30 a.m. - 5:00 p.m.
Grade: 16.6
Office Location: Montreal or Toronto
Great location! Steps away from the main public transit station
What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
• Eligibility for benefits is dependent on the terms of employment
What you will do:
Reporting to the Senior Manager, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the pre-close and post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.
Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
Schedule reviews and allocate appropriate resources to meet targets
Perform 'QA of QA' reviews and provide prompt feedback to team members
Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
Completes management reporting as required
Assists with reviewing and responding the external audits
Stays up to date with policy, product, investor, and insurer requirements.
Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.
Motivates team members to meet performance targets through ongoing feedback and coaching
Establishes performance and work standards
Recruits, interviews, hires, and onboards new employees as required
Provides coaching, training, support, and development to team members
Conducts annual performance reviews
The Requirements Needed:
People management skills-coaching, feedback, development of individuals and teams
Ability to build and maintain positive relationships
Ability to manage and resolve conflict
Strong communication skills-both written and verbal
Strong analytical skills
Organizational and time management skills
Positive team player with desire and ability to mentor others
Effective problem-solving and decision-making skills
Must have experience/knowledge of residential underwriting practices
Fully competent in working with basic PC software and working knowledge of the suite of Microsoft Office products
Ability to manage pressure in an environment of high-volume processing with tight turnaround times
Bilingualism (French, English) required-interactions with English-speaking customers or partners
The team you will join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It's in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners, and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at *** .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
•
Reporting To: Director, Quality Assurance
Full-Time/Part-Time: Contract - 18 months
Posting Date: Not specified
Closing Date: Not specified
Hours of Work: 8:30 a.m. - 5:00 p.m.
Grade: 16.6
Office Location: Montreal or Toronto
Great location! Steps away from the main public transit station
What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
• Eligibility for benefits is dependent on the terms of employment
What you will do:
Reporting to the Senior Manager, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the pre-close and post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.
Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
Schedule reviews and allocate appropriate resources to meet targets
Perform 'QA of QA' reviews and provide prompt feedback to team members
Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
Completes management reporting as required
Assists with reviewing and responding the external audits
Stays up to date with policy, product, investor, and insurer requirements.
Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.
Motivates team members to meet performance targets through ongoing feedback and coaching
Establishes performance and work standards
Recruits, interviews, hires, and onboards new employees as required
Provides coaching, training, support, and development to team members
Conducts annual performance reviews
The Requirements Needed:
People management skills-coaching, feedback, development of individuals and teams
Ability to build and maintain positive relationships
Ability to manage and resolve conflict
Strong communication skills-both written and verbal
Strong analytical skills
Organizational and time management skills
Positive team player with desire and ability to mentor others
Effective problem-solving and decision-making skills
Must have experience/knowledge of residential underwriting practices
Fully competent in working with basic PC software and working knowledge of the suite of Microsoft Office products
Ability to manage pressure in an environment of high-volume processing with tight turnaround times
Bilingualism (French, English) required-interactions with English-speaking customers or partners
The team you will join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It's in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners, and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at *** .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
•
Read the full job description and apply online on the recuiter's web-site
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