Manager and Team Lead Bilingual Quality Assurance Residential Mortgages

Manager and Team Lead (Bilingual), Quality Assurance, Residential Mortgages

We are hiring a Bilingual Manager and Team Lead, Quality Assurance!

Reporting To: Director, Quality Assurance

Full-Time/Part-Time: Contract - 18 months

Posting Date: Not specified

Closing Date: Not specified

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 16.6

Office Location: Montreal or Toronto

Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

What you will do:

• Reporting to the Senior Manager, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the pre-close and post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.
• Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
• Schedule reviews and allocate appropriate resources to meet targets
• Perform 'QA of QA' reviews and provide prompt feedback to team members
• Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
• Completes management reporting as required
• Assists with reviewing and responding the external audits
• Stays up to date with policy, product, investor, and insurer requirements.
• Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.
• Motivates team members to meet performance targets through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and onboards new employees as required
• Provides coaching, training, support, and development to team members
• Conducts annual performance reviews

The Requirements Needed:

• People management skills-coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Ability to manage and resolve conflict
• Strong communication skills-both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem-solving and decision-making skills
• Must have experience/knowledge of residential underwriting practices
• Fully competent in working with basic PC software and working knowledge of the suite of Microsoft Office products
• Ability to manage pressure in an environment of high-volume processing with tight turnaround times
• Bilingualism (French, English) required-interactions with English-speaking customers or partners

The team you will join:

Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.

At First National, It's in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners, and the community. Our nature defines who we are and guides every decision we make.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources ataccessibility@firstnational.ca.

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.